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Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

Position Summary

The Disaster Recovery (DR) & Backup/Recovery Engineer designs, implements, operates, and continuously improves enterprise-grade backup, recovery, and disaster recovery capabilities aligned with NIST 800-53 (CP – Contingency Planning, IR – Incident Response, and IA/PL dependencies). This role is both technical and customer-facing, requiring strong executive presence, the ability to communicate risk and recovery posture clearly, and deep hands-on expertise across AWS and cloud-native DR strategies.

This role is critical to ensuring the resilience of Mi-Case’s Justice and Public Safety (JPS) SaaS platforms hosted primarily on AWS, supporting state, county, and federal government customers with high availability, regulatory, and continuity expectations.

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Responsibilities

Disaster Recovery & Backup Strategy

• Design, implement, and maintain backup and recovery architectures for single-tenant and multi-tenant SaaS environments.
• Define and maintain RPO/RTO targets aligned to customer contracts, SLAs, and regulatory requirements.
• Architect multi-region DR strategies (warm standby, pilot light, backup-and-restore, active/passive).
• Ensure backup and DR strategies align with NIST 800-53 controls, including but not limited to CP-2, CP-4, CP-6, CP-7, CP-9, CP-10.

Cloud & Platform Operations

• Implement and manage backup solutions for:
• AWS RDS (Oracle, SQL Server)
• EC2 (EBS snapshots, AMIs)
• S3 (versioning, replication, lifecycle policies)
• DynamoDB, ECS, and other cloud-native services
• Evaluate and integrate third-party backup solutions where appropriate.
• Ensure encryption at rest and in-transit for all backup data.

Testing, Validation & Continuous Improvement

• Plan, execute, and document mock, simulated, and live backup and recovery tests across all supported platforms.
• Lead scheduled and ad-hoc recovery exercises, including tabletop simulations and technical failover tests.
• Validate backup integrity through restore testing (file-level, system-level, and application-level).
• Plan and execute annual and customer-requested DR tests, including full evidence collection.
• Analyze test results and drive remediation, automation, and optimization.
• Create, update, and maintain backup and recovery runbooks, playbooks, and standard operating procedures (SOPs).
• Ensure documentation remains current as environments, platforms, and architectures evolve.

Customer & Executive Engagement

• Serve as the primary DR and Backup subject matter expert for customers, auditors, and internal executives.
• Present DR posture, test results, and risk assessments to customer leadership, regulators, and internal executives.
• Support RFPs, RFIs, audits, and security assessments.
• Translate technical recovery strategies into business-impact language.

Security, Compliance & Governance

• Partner with Security, Compliance, and Engineering teams to align DR strategy with:
• NIST 800-53
• CJIS (where applicable)
• SOC 2 / ISO-aligned controls
• Support incident response activities related to data loss, outages, or recovery events.
• Ensure backup and DR configurations are codified using Infrastructure as Code (Terraform) where possible.

Qualifications

Experience

• 7+ years of experience in Disaster Recovery, Backup, or Business Continuity roles.
• Hands-on experience designing DR solutions in AWS and/or other major cloud providers (Azure, GCP).
• Experience supporting state, county, or federal government customers.
• Experience working in regulated environments (Justice & Public Safety strongly preferred).

Technical Skills

• Deep understanding of:
• Backup and recovery architectures
• Snapshot-based and replication-based recovery
• Cross-region and cross-account DR strategies
• Strong AWS expertise:
• EC2, EBS, RDS, S3, DynamoDB, IAM, CloudWatch
• Infrastructure as Code experience (Terraform preferred).
• Understanding of networking and security fundamentals (VPCs, VPNs, encryption, IAM).

Professional Skills

• Strong executive presence and ability to brief senior leadership.
• Excellent written and verbal communication skills.
• Ability to work directly with customers in high-stakes recovery and outage scenarios.
• Calm, methodical, and decisive under pressure.

Preferred Qualifications

• Experience in Justice and Public Safety (JPS) or Public Sector SaaS.
• Familiarity with:
• CJIS
• FedRAMP concepts
• SOC 2 or ISO 27001
• Experience supporting RFPs and customer audits.
• Experience with automation of DR testing and validation.

What Success Looks Like

• Backup and recovery processes are tested, documented, and repeatable.
• Recovery objectives (RPO/RTO) are consistently met and defensible.
• Customers and executives have confidence in Mi-Case’s recovery posture.
• DR tests are predictable, evidence-driven, and low-risk.
• Backup and recovery are treated as engineering disciplines, not reactive tasks.

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Compensation : $120,000- $130,000 annually