Join a Team That Actually Feels Like One
At Travis Crawford Heating, Cooling, Plumbing & Electrical, we’re not your typical home service company—we’re a fast-growing, locally owned team that genuinely enjoys what we do.
What started in 2009 as a one-man HVAC operation has grown into one of the top-rated HVAC, Plumbing & Electrical service companies in the Charlotte area. And we’re just getting started.
As we continue to grow, we’re looking for a Dispatcher who thrives in a fast-paced environment and plays a key role in keeping our operations running smoothly.
Why You’ll Love Working Here
If you enjoy:
- Being the hub that keeps everything moving
- A fast-paced, problem-solving environment
- A team that feels more like family than coworkers
- A high-energy office where no two days are the same
- Having fun while working and still getting things DONE
- Being trusted to make real-time decisions
Then you’ll fit right in.
What You’ll Do
As a Dispatcher, you’ll be the heartbeat of daily operations—coordinating schedules, communication, and efficiency across the entire team:
- Manage and optimize technician schedules across departments
- Communicate with office staff on availability and scheduling needs
- Coordinate with service managers on technician availability and workload
- Keep customers informed with accurate arrival time updates
- Stay in constant communication with technicians to maximize efficiency and productivity
- Handle scheduling and rescheduling as needed throughout the day
- Adapt quickly and shift schedules on the fly to meet demand
- Assist with CSR responsibilities during high-demand periods
What We’re Looking For
- Minimum 5 years of dispatch experience
- Strong communication and organizational skills
- Ability to manage multiple moving parts in a fast-paced environment
- Excellent problem-solving and decision-making abilities
- Comfortable handling high call volume, texts, and emails
- Tech-savvy (Microsoft Office & general computer skills)
- Team-oriented mindset with a proactive attitude
- Ability to stay calm under pressure and adjust quickly
- Strong multitasking skills
- Reliable transportation
Bonus Points (Not Required)
- Experience dispatching for HVAC, Plumbing, Electrical, or home services
- Familiarity with ServiceTitan
What We Offer
- 401(k) + Company Match
- Health, Dental & Vision Insurance
- Life Insurance
- Paid Time Off & Sick Time
- Referral Program
- Retirement Plan
- Growth opportunities within a rapidly expanding company
Ready to Join Us?
If you’re someone who thrives in organized chaos, enjoys being the go-to problem solver, and wants to be part of a team that supports each other—we want to hear from you.
Apply today and grow with us!
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- HVAC, Plumbing and/or Electrical Dispatch: 5 years (Required)
Ability to Commute:
- Charlotte, NC 28215 (Required)
Work Location: In person