G O R E N T A L S
Forbes Travel Guide · Official Elite Rental Car Company
Director of Learning & Development
Build the engine that turns great hires into legendary, five-star talent — across 33 states and nearly 1,000 teammates.
LOCATION
Newport Beach, CA · Corporate HQ
REPORTS TO
Chief People Officer
TYPE
Full-Time · Exempt
TRAVEL
40–60% · National
This isn't a “run the LMS” job. It's a build-it-from-the-ground-up opportunity to shape how an entire luxury brand learns, grows, and delivers.
At Go Rentals, every interaction is a white-glove moment — and behind every flawless guest experience is a team that was trained to deliver it. As our Director of Learning & Development, you'll own the full employee journey, from a Carcierge's very first day to a Regional Director's next big promotion. You'll design certification programs, lead change in the field, and make professional growth our most powerful retention tool.
If you love turning business strategy into learning that sticks, this is your stage.
What You'll Own
The Learning Strategy
Design and execute an enterprise-wide L&D vision that links every program to business goals, operational excellence, and career growth.
Certification Programs
Build role-based learning pathways and certifications tied to core job duties — from Carcierge through VP — and keep them sharp as roles evolve.
Field Enablement
Lead the learning side of operational change, equipping field teams across all locations to adopt new systems and processes fast and confidently.
Five-Star Service Training
Craft guest-experience training that upholds our luxury, five-star standards and keeps brand behaviors front and center.
Measurement & ROI
Use Kirkpatrick-style evaluation to prove impact — tracking time-to-productivity, retention, promotions, and real business results.
Modern Learning Tech
Bring microlearning, mobile-first content, and AI-enabled tools to a distributed workforce that's always on the move.
The Employee Journey You'll Design
Day 1
Orientation, brand immersion & systems access
Week 1
Role fundamentals & service standards
Month 1
Skill reinforcement & early coaching
90 Days
Proficiency validation & certification
Year 1
Advanced skills & leadership readiness
Annual
Recertification & continued growth
Why Go Rentals
*******The Practical Details
Travel Approximately 40–60% to field locations, including air, car & overnight stays — sometimes on short notice based on training cycles.
Physical Stand, walk, and drive for extended periods; lift up to 25 lbs; work across varied operational environments.
Requirements Authorized to work in the U.S.; valid driver's license; current auto insurance or proof of insurability.
Pre-Employment Offer contingent on a criminal background check and drug screening, conducted per applicable fair-chance laws.
Ready to Build Something Five-Star?
Bring your vision for world-class learning to a brand that obsesses over every detail. Apply today and let's grow our people and our future together.
Pay Ranges: Compensation may vary based on factors including skill set, education, responsibilities, seniority, geographic market, merit, productivity, prior experience, and travel.
Equal Opportunity: Go Rentals provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. We believe in a skills-first approach to recruitment — focusing on what you can do and how you can grow.
At-Will Employment: Employment with the Company is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law. This posting describes the general nature of the role and is not an exhaustive list of duties, which may change based on business need
What You Bring
Preferred: Advanced degree or L&D / instructional design certifications · change management methodology (Prosci, ADKAR) · Kirkpatrick evaluation & training ROI. We take a skills-first approach — an equivalent mix of education and hands-on experience is welcome.
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