• Competitive pay of $18-$25/hour, based on experience.
• Full-time benefits (32+ hrs/week): Medical, Dental, Vision, and HSA
• Paid Time Off and Paid Sick Leave.
• Company-paid CPR and First Aid certification, conducted on-site (not required to be hired).
• Predictable scheduling.
• A positive, supportive team environment.
Paid training and opportunities to grow into other roles.

• Deliver excellent customer service to ensure a positive experience for every child and parent.
• Listen to customer inquiries, provide clear and helpful responses, and handle all interactions professionally.
• Show patience and empathy when addressing questions or concerns, escalating issues to leadership when appropriate.
  

• Communicate effectively in person, by phone, and by email with an appropriate and professional tone.
• Accurately take, record, and relay customer messages and notes, both manually and in our computer systems.
• Follow up on customer requests to ensure issues are resolved to a high standard.

• Maintain the confidentiality of customer and company information at all times.
• Learn and operate our class management system for tasks such as enrollment, check-in, waitlisting, billing, and class approvals.
• Manage multiple priorities and adapt to changing situations while keeping focus on customer service.
• Work both independently and collaboratively as part of a team.

• Help maintain a clean, organized, and welcoming environment throughout public spaces during your shift.
• Help reinforce lobby etiquette and general safety guidelines (e.g., no climbing on furniture, no gymnastics practice in the lobby).
• Assist children with non-medical needs, such as directing them to classes, restrooms, or water fountains, and providing basic comfort supplies like adhesive bandages or ice packs.
• Support the overall safety and comfort of children and families in the facility.

At IK Gymnastics, we approach the art, discipline, and sport of gymnastics from a holistic perspective. We believe in developing a mature and healthy attitude that begins with a fundamental understanding of the psychological and physical aspects of gymnastics. We encourage hard work while still maintaining a healthy balance of enjoyment and consistency in instruction. Fun and expression are at the core of the IK philosophy and are ideologies that we embrace. Our aim is to set each gymnast on a path of making positive life-affirming choices that can have lasting benefits to the individual and community as a whole.