Archer Mechanical is currently looking for a dedicated Building Services Director to join our service department and lead and drive our service team to consistently best-in-class performance. This is a senior leadership role reporting directly to the CEO, with full ownership of the department.

Archer Mechanical specializes in sustainable mechanical and plumbing systems, providing a design-build, design-assist, new construction, additions, remodels, retrofits, service and preventative maintenance.

The organization has been established since 1987 and has continued to grow rapidly over the past 38 years. Archer Mechanical produces a higher-value product cost-effectively and efficiently using progressive construction planning technologies, advanced construction materials, and manufacturing methods, reducing safety risks, schedule durations, and congestion on the job site while enhancing the construction results.

At Archer, service isn’t a support function - it’s a lifecycle business. Every interaction with a facility, its owner, and its operator either builds equity or erodes it. We’re looking for a leader who turns every customer handoff into a lasting partnership, and who builds the operating excellence that makes it repeatable.

This is a builder’s role, not a player-coach seat. You won’t run dispatch or coach technicians day to day - you’ll lead through your Service Manager and Dispatcher and spend your time where it matters most: customer relationships, growth strategy, financial performance, and developing the team beneath you. Our passion at Archer is Building People to Build our Communities. Here, developing people isn’t adjacent to the work. It is the work.

This is a primarily in-person role based at our Salt Lake City headquarters, with some remote flexibility and travel limited to planned events and continuing education. A hybrid schedule is possible once tenure and performance benchmarks are established.

If you’re not already in the area, we’ll support your relocation - and Utah sells itself. The best snow on earth, world-class outdoor recreation in every direction, and a clean, safe, family-oriented place to build both a career and a life.

Why This Role

• Real ownership: You report directly to the CEO and operate as a peer to our Construction, Operations, Sales, and Centralized Services leaders - owning pricing, compensation structure, process design, hiring, and the full operating system of Building Services.
• A focused, high-leverage mandate: Three clear service lanes - preventative maintenance, time-and-materials, and pull-through. No sprawling mixed-scope portfolio. You pour your energy into elevating execution and building a best-in-class operating system.
• A steady pipeline: Our $135M construction operation continuously hands off new long-term service customers. You’re not chasing logos - you’re converting handoffs into lifecycle relationships.
• A strong foundation: A well-established, $140M mechanical contractor (since 1987) with a defined culture, structured operating rhythms (EOS / Traction), and peer leaders who share your standards.
• Room to grow: Significant runway as the service business scales - deeper PM relationships, regional expansion, and an energy-management growth lane - plus active investment in your continued development through executive education and industry programs.

What You’ll Own

• Financial performance: Gross margin, revenue growth, revenue per technician, and overall department P&L.
• Execution excellence: Standardized field execution, ticket quality, documentation standards, customer communication, and billing accuracy.
• Ticket-to-cash integrity: Capturing the full value of every job through complete documentation, accurate billing, and first-time billing precision.
• Pricing discipline: Establishing and reinforcing pricing guardrails, margin floors, and approval structures.
• Technician performance & development: Performance management, compensation architecture, behavior alignment, and career pathing for the field team.
• Customer strategy: Defining the ideal customer profile, optimizing revenue mix, and strengthening retention across the account base.
• Cross-functional service excellence: Partnering with Sales, Construction, Operations, and Centralized Services to deliver a consistent, best-in-class experience across every handoff.
• Operating excellence: Building and reinforcing the processes, standards, KPIs, and cadences that drive consistent, repeatable performance.
• Safety Culture Execution: Coordinating, supporting, and ensuring safety within the service team to reinforce field safety behaviors, drive an active near-miss reporting culture, and ensure 100% compliance on scheduled toolbox huddles to uphold Archer's zero-incident standard.
• Leadership & team development: Direct supervision, performance management, succession planning, and lead-technician readiness.
• Technology & AI adoption: Applying practical technology to improve documentation, dispatch, training, workflow efficiency, and customer-experience consistency.

What Success Looks Like in Year One

• By Day 90: A complete service-business assessment, baseline KPIs and a consistent weekly review cadence, strong peer relationships across departments, and a 90-day priority plan delivered to the CEO.
• By Month 6: Ticket-quality standards, billing-precision controls, and pricing guardrails installed; an accountability cadence built across the team; and measurable gains in billing precision, technician utilization, and revenue per technician.
• By Month 12: Blended gross margin moving toward the 50%+ target (45% floor), 30% year-over-year service growth, and a repeatable operating system that performs whether or not you’re in the room.

Critical Qualifications

• A strategic operator: Leads through direct reports rather than as a hands-on player-coach. This is the most important behavioral filter for the role.
• A people developer: Coaches deliberately, identifies skill and behavior gaps, and closes them — treating development as core work.
• Service-business scale: Has led a service business with at least $2M in service revenue. $5M+ strongly preferred.
• Commercial / industrial mechanical service experience: Direct leadership in a commercial or industrial mechanical service environment, with enough fluency in both HVAC and plumbing to evaluate scope, field execution, technician performance, and customer outcomes.
• An operating-system builder: Has built or strengthened pricing guardrails, ticket QA, billing controls, KPI cadences, and accountability structures — systems that kept performing after their tenure.
• Margin & revenue capture: Has driven measurable improvement in gross margin, billing precision, and revenue capture in a service environment.
• A compensation architect: Has designed or redesigned technician compensation to drive productivity, revenue capture, and documentation quality.
• A direct, accountable leader: Holds the team to high standards through clear, professional accountability conversations — and builds team capability while doing it.
• Technology & AI fluency: Energized by practical tools that improve service outcomes.

Preferred Qualifications

• Has led a service business inside a larger construction or mechanical organization — understands shared overhead allocation and protecting service margin while building cross-functional partnerships.
• Proven ability to align service operations with sales, construction, operations, accounting, safety, and talent functions.
• Experience growing a PM contract base and building a recurring-revenue engine.
• Background in EOS, Traction, or a similar structured operating framework.
• Experience with service field-management platforms (ServiceTitan, FieldConnect, FieldEdge, BuildOps, or comparable).
• Experience receiving and integrating customer handoffs from a construction or projects organization.
• Experience presenting financial and operational performance to executive leadership and ownership.

Compensation & Benefits

• Compensation: Base salary of $160,000–$180,000, with total target compensation (base plus performance bonus) of $227,000–$256,000. Variable pay is tied to departmental and company net margin, with no ceiling above target.
• Three weeks of PTO
• 6 paid holidays
• 401(k) with 4% company match
• Medical & dental: Archer Mechanical pays 100% of premiums for the employee and their family.
• Optional benefits: vision insurance, short- and long-term disability, accident insurance, and hospital indemnity.
• Employer-paid life insurance
• Vehicle allowance
• Cell phone reimbursement
• Personal & professional development: uncapped and open for discussion — executive education, leadership programs, and industry conferences.
• Archery Club: loyalty bonus program.

Pay: $160,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person