Fragile is a hyper-growth startup redefining the way people access consumer hardware through seamless rentals. Our platform makes premium technology—such as home robotics, smart home devices, wearable technology, gaming PCs, and more—accessible and affordable with flat monthly rates and no long-term commitments.
At Fragile, we thrive in a fast-paced, collaborative environment where operations blend the energy of a technology office with the hands-on nature of a warehouse. Our team is driven, focused, and dedicated to scaling a category-defining business. We work with intensity and passion, shaping the future of hardware rentals.
Customer Service Agents will contact and respond to customers to resolve their inquiries and concerns in a timely manner. This includes calling, texting, and emailing customers using provided tools and templates. The position requires consistent follow-up, accurate record-keeping, and clear communication.
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