About IV Active
IV Active is a leading provider of mobile IV therapy, delivering health and wellness treatments
directly to patients' homes, offices, or other locations. We operate 7 days a week, offering a
wide range of IV treatments designed to hydrate, detoxify, and revitalize our clients.
Position Overview

The Customer Care Rep/Dispatcher is the central point of contact between patients and our
nurse team. Responsibilities include ensuring smooth booking, confirmation, and execution of
appointments, as well as managing the real-time coordination of providers for timely service
delivery across all areas.

Key Responsibilities:

• Customer Service: Communicate professionally with patients to confirm appointment

details and answer questions; ensure all patient information is accurately recorded and
up-to-date in our EMR system; and maintain a positive, proactive attitude to ensure a
seamless patient experience.

• Scheduling & Coordination: Handle inbound scheduling inquiries and book

appointments for IV therapy services; manage and update the scheduling system to
reflect availability, locations, and any special requirements; and coordinate and schedule
urgent/priority appointments as needed.

• Dispatching & Field Support: Assign providers (nurses/IV specialists) to appointments

based on availability and location; and maintain communication with providers in the field
to ensure timely arrival and service delivery.

• Problem-Solving: Quickly resolve any scheduling conflicts, last-minute cancellations, or

changes in real-time; and provide solutions to logistical challenges, including
re-scheduling and emergency staffing needs.

Skills & Qualifications:

• Experience: Previous experience in customer service, dispatching, or scheduling is

preferred, particularly in healthcare or mobile services. Knowledge of scheduling
software or EMR is a plus.

• Technical Skills: Proficiency in Microsoft Teams and Office Suite, as well as the ability

to use a VOIP phone system.

• Communication: Excellent verbal and written communication skills, with the ability to

communicate effectively and professionally with patients and team members.

• Organizational Skills: Exceptional multitasking abilities and attention to detail; proven

ability to manage and prioritize multiple tasks in a fast-paced environment.

• Problem-Solving: Quick decision-making skills, with the ability to think on your feet and

handle unexpected changes or challenges.

• Flexibility: Ability to work evenings, weekends, and holidays as needed to support our

7-day operation.

Pay Range/Benefits:
$18–$22 per hour (based on experience)
W2 fully remote position; opportunity to work in a fast-growing health and wellness company;
supportive and dynamic team environment; accrual based PTO available after 90 days of
employment; Holiday Pay; Must own a computer
Shift hours are Friday-Monday 3pm-9pm eastern standard time (anyone in any time zone can apply)

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