The role of Account Manager - VSD contributes to the growth of established accounts within the Yearbook Division by deepening distribution penetration within current customers and providing exemplary customer service and account management within the defined territories. Incumbents utilize a combination of excellent interpersonal and communication skills, the ability to build strong professional relationships with teammates, yearbook representatives, and customers, a competitive spirit, a passion for the customer, a strong business acumen, and a set of professional values consistent with Jostens corporate values.

Incumbents work closely with the yearbook representatives in retaining, servicing, and growing established accounts with the Yearbook Division, successfully advancing sales in customer environments while effectively managing the balance between sales, service, and administrative responsibilities. Incumbents must thoroughly understand the middle school/high school market and the consumer marketing processes designed to position Jostens as a strategic resource for customers, as well as organizational processes to effectively support yearbook representatives with customer relationships. Additionally, they collaborate with production constituents, such as yearbook advisers, staff members, and plant consultants, to position Jostens as a partner. Incumbents select, adapt, organize, and execute consumer marketing strategies tailored to the specific circumstances and constraints of each customer and lead the planning and execution of the consumer promotional marketing plan within their defined territories.

• Experience. 3+ years’ experience in successful customer relations. Understanding of the industry and competition. Preferred key account management experience to demonstrate relationship support to assigned school accounts and demonstrated knowledge of Jostens programs, products and services.
• Education. Associates degree in a business or service field, or combination of education and equivalent experience. Preferred Bachelor’s degree in a related field (Business, Communications, etc.).
• Technical Skills. Proficient in Adobe InDesign, Photoshop, and Acrobat, with the ability to learn and master job-specific business software. Ability to pass internet remote speed test requirements for remote work and ability to use computer regularly for all scheduled hours. Preferred 2+ years yearbook experience within the schoolhouse or within Jostens. Preferred experience/knowledge of Salesforce, JNET, YBA, Layout Pro, Jostens page creation methods and other applicable systems/ software.
• Attention to Detail. Ability to maintain precise and current printing and yearbook product knowledge. Follows policy and procedures, with ability and willingness to assume mentor/train role for new hires. Excellent time management, organization and prioritization skills. Excellent decision-making skills, problem-solving, and analytical thinking skills. Ability to produce excellent work with limited supervision in a virtual environment.
• Professionalism. Ability to establish and maintain a professional working office space within the home environment for virtual work that is free from outside noise, distractions, and interference.
• Agility. Ability to prioritize competing demands in a fast-paced and stressful role, and work independently as well as in a team-based structure. Willingness and initiative to take on additional responsibilities. Ability to respond and adapt to frequent change. Ability to adhere to an established team working hours schedule, including start/stop time and availability to service reps in different time zones.
• Great Communication Skills. Ability to collaborate and maintain strong business relationships with Sales Reps and customer base. Demonstrated excellent communication skills, both written and verbal, that are easily understood by customers. Ability to communicate and problem solve when under stress.
• Drive. Professional demeanor and a sense of urgency. Ability to work efficiently with a high degree of accuracy and diligence.
• Time Tracking. Ability to accurately and consistently record time and tasks performed for all working hours using established task management software and maintain a proper balance of worktime allotted to each client per week.
• Typical/Expected % of Overnight Travel. Travel for training in corporate office or at Annual Business Meetings, or Pocket Meetings, 2-5 days annually.

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.

The yearbook team creates experiences that champion a culture of belonging, achievement, and pride within each school as well as the yearbook division itself. From manufacturing to sales, the division drives for results through agility and innovation while focusing on the customer – exceeding their needs by delivering an end-to-end custom plan that only Jostens and our sales team can provide. Cross-team collaboration and best-in-class technology platforms ensure we get a yearbook in every student’s hand, create a meaningful book for all students while providing a hassle-free experience for the adviser, staff, administration, and community. Strong relationships and delivering customer-centric solutions are at our core driving each team member to be accountable and champion our market leading experiences.

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300.

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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