Job Overview
Guaranteed Estimates is a growth partner for roofing contractors. We don't sell cheap, shared leads; we deliver exclusive, pre-booked appointments. Because the roofing industry is full of "lemons" (spam, ghosted leads, and skeptical contractors), our partners can be a tough crowd. They value directness, organization, and accountability.
We need a unique Customer Account Manager who brings a balance of empathy and assertion. You are someone who can naturally build genuine rapport, swap stories, and form real connections with contractors - but you also have the confidence and professional backbone to hold them accountable to our processes and protect our revenue.
What You’ll Do
You will fully own the partner journey, blending authentic relationship-building with clear execution:
What Success Looks Like
What You’ll Bring
Why Apply?
How to apply:
1. Record a 2-minute loom video describing how you'd handle this scenario:
Context: Our call team is following their usual qualification process, talking to homeowners who have submitted their info to us and need roofing work completed. They book those appointments with our roofing contractor partners. As the CSM, you do regular check-in calls with the partners.
Situation: On a check-in call, a new partner tells you the appointments we booked for them are "not serious buyers" and the homeowners are just getting quotes. They are considering stopping their program with us due to these "bad appointments". You've reviewed the appointments and see they were all qualified correctly from our side.
As the CSM, how would you respond?
(PS, here's the sales training we provide to our roofing partners, hint hint: https://docs.google.com/document/d/1iPhRZWsWF2POGR-n83PokY_xwjGFShjURbxeMu50Yko/edit?usp=sharing )
2. Email the loom link and resume to HR@guaranteedestimates.com with the subject CSM USA
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Application Question(s):
Work Location: Remote
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