Start Date: Immediate
Location: On-Site, 5000 23rd Ave N, Plymouth, MN 55447
Compensation: $65,000 - $80,000 + Equity
Overview
For over 45 years, CSI has been a trusted leader in testing and certifying controlled environments.
Originally focused on Minneapolis, we now serve the entire Midwest and New England, working
with over 600 clients in the medical device, pharmaceutical, and academic sectors.
In 2023, CSI became part of SSA, a fast-growing, founder and employee-owned scientific services
company that provides testing, inspection, calibration, and filtration products to over 4,000
customers nationwide. SSA is revolutionizing the way scientists navigate regulatory services—and
we were recently named to Inc. Magazine's 2024 list of the 5,000 fastest-growing private
companies.
The Opportunity: Customer Success Manager
We’re looking for a self-motivated, driven, strategic-minded, and client-obsessed CSM to drive
customer satisfaction, retention, and revenue growth. In this role, you will be a key player in
ensuring customers experience seamless onboarding, proactive support, and long-term value from
our services.
This role will initially report to the Operations Manager and work closely with our COO, VP of
Sales, and Field Operations teams to build and execute a customer-centric strategy. You will have
the opportunity to shape and refine our customer engagement playbook, helping us scale
personalized, high-touch support while ensuring operational efficiency. As a key advocate for our
customers, you’ll also provide valuable insights that influence process improvements, service
offerings, and overall business strategy.
How You Will Make an Impact
Own Customer Relationships: You will be the primary point of contact for our
customers, ensuring the value of our services are maximized.
Drive Renewals & Growth: Proactively manage client relationships to reduce churn and
identify upsell/cross-sell opportunities.
deployments, and guide new customers through their first engagements.
Regular Touchpoints: Conduct proactive check-ins, troubleshoot issues, and anticipate
customer needs.
Refine & Scale Customer Engagement: Help build best practices, playbooks, and
automation strategies to ensure a world-class customer journey.
Outcomes // KPIs
revenue growth.
Your Day-to-Day Responsibilities
customers optimize their experience.
strategies to enhance customer experience
What We're Looking For
in a high growth environment.
initiatives.
building processes from scratch.
complex ideas.
Benefits
If you are passionate about driving customer success, have the skills we are looking for, and want to be a part of the rocket ship we are building, we want to hear from you!!
Pay: $65,000.00 - $80,000.00 per year
Benefits:
Work Location: In person
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