Job Description

WHAT YOU'LL DO

PROJECT DELIVERY AND EXECUTION

• Manage the successful execution of Guidewire projects, ensuring alignment with customer objectives and project goals.

• Serve as the primary contact for day-to-day project communication with clients, working to understand their needs and challenges.

• Develop project plans, schedules, and budgets, tracking project progress and adjusting plans as necessary to meet project goals.

• Monitor project performance and report progress to stakeholders, managing schedule, scope, and customer budget.

CUSTOMER ENGAGEMENT AND COMMUNICATION

• Builds foundational relationships with clients but focuses on project-level concerns.

• On assigned project tracks, acts as the day-to-day point of contact, focusing on clear communication, meeting immediate project needs, and delivering within agreed-upon parameters.

• Foster positive working relationships with clients by actively engaging in status meetings, ensuring that they feel informed and supported throughout the project lifecycle.

• Collaborate closely with Engagement Managers and Principals on larger projects to gain exposure to program management best practices and customer relationship strategies.

RISK MANAGEMENT AND ISSUE RESOLUTION

• Using industry or technology expertise, identify and escalate potential project risks while collaborating with internal teams to develop mitigation strategies.

• Proactively communicate risks and issues to project stakeholders, escalating as necessary to ensure effective resolution.

• Maintain a problem-solving approach, working to address project challenges and remove obstacles that may impact project success.

RESOURCE COORDINATION AND COLLABORATION

• Coordinate with cross-functional teams, including Service Centers, Practices, and Guidewire Partners, to ensure seamless project delivery.

• Develop and manage resource plans to support project scope, schedule, and customer budget, ensuring alignment with Guidewire's operational priorities.

• Partner with Engagement Managers and Principals to gain experience in resource planning and strategy development at a broader program level.

FINANCIAL MANAGEMENT AND BUDGETING

• Maintain operational focus on financial tracking without primary responsibility for profit and loss.

• Support the creation of project revenue forecasts.

• Monitor project financial metrics to ensure alignment with customer budget goals

• Monitor and manage the internal cost of delivery, and expected bookings, proactively address any financial risks.

• Assist Engagement Managers and Principals in building business cases and budget proposals for complex engagements to develop financial management competencies.

WHO YOU ARE

COMMUNICATION AND STAKEHOLDER MANAGEMENT

• Strong communication skills, with an ability to effectively engage with stakeholders at all levels, including regular status reporting and expectation management.

• Comfortable with presenting project updates and discussing project performance with project stakeholders, building trust and rapport.

• Ability to help team members effectively prioritize and meet project commitments.

• Ability to manage global teams and work with multiple partners or vendors to deliver value.

ORGANIZATION AND TIME MANAGEMENT

• Ability to prioritize tasks, manage time effectively, and handle multiple project components simultaneously.

• Detail-oriented approach to managing project activities, tracking deliverables, and ensuring that key milestones are met.

PROBLEM SOLVING AND ANALYTICAL SKILLS

• Analytical mindset with a proactive approach to identifying potential project issues and developing practical solutions.

• Discernment of when to escalate appropriate challenges with schedule, scope, and budget.

• Ability to synthesize information, assess risks, and make decisions in a structured, thoughtful manner.

GROWTH POTENTIAL AND DEVELOPMENT FOCUS

• Demonstrated interest in progressing to the Engagement Manager role by showing initiative in building project management skills, business acumen, and Guidewire solution knowledge.

• Actively seeks mentorship and guidance from senior leaders to gain insights into strategic planning, customer success, and program management.

• Committed to developing knowledge of the Guidewire product suite, cloud solutions, and the insurance industry, focusing on building expertise aligned with future career progression.

• Desire to build skills for appropriately identifying and matching customers' needs with Guidewire Services.

GUIDEWIRE KNOWLEDGE AND INDUSTRY UNDERSTANDING

• Familiarity with the Guidewire catalog and willingness to develop knowledge through training and certification.

• Basic understanding of the insurance industry and trends within the region to better align project outcomes with industry needs.

• Experience with a Professional Services or consulting organization coordinating projects managed via a contract.

REQUIREMENTS

• 10+ years of Project/Program Management experience

• Ability to travel up to 50% of the time.

• Multi-lingual experience is a plus, but not required

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

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