E-Commerce Operations Manager

Company: Channel Precision

Status: Full-Time

Operations Manager (Technical Operations & Amazon Systems)

Company: Channel Precision

Location: Wilmington, NC

Status: Full-Time

Company Overview

Channel Precision is a high‑growth Amazon Seller Services and e‑commerce operations company specializing in advanced marketplace management, and data‑driven execution. We support top brands that want to maximize their Amazon business in a predictable, strategic way. As a privately held, performance‑oriented organization, we empower teams through ownership, technical rigor, and continuous improvement. Our environment is fast-paced, systems-heavy, and built for operators who excel in complex, variable, Amazon‑centric ecosystems.

Job Overview

We are seeking an E-commerce Operations Manager to architect, optimize, and scale our Amazon Seller and Vendor Services operations team. This role requires deep expertise in Amazon Seller Central, FBA/FBM operational mechanics, inventory control systems, and marketplace-driven SLA compliance. The Operations Manager will own process engineering, throughput optimization, and data integrity across the operation while driving a culture of accountability, technical excellence, and high performance.

Key Responsibilities

Operational Leadership & Execution

• Oversee end-to-end operational workflows within Advertising, Design, Listings Management, and SEO
• Ensure all processes meet or exceed Amazon operational KPIs (on-time shipping, defect rate thresholds, FC transfer accuracy, ASN compliance).

Process Engineering & Optimization

• Design, document, and iterate SOPs using data modeling, time studies, and workflow mapping.
• Conduct root-cause analysis on operational breakdowns and create processes for scalability.
• Manage scheduling and time management of the execution team to ensure all client needs are being met.

People Leadership

• Lead, coach, and develop the operations team with a focus on technical competency, process adherence, and performance metrics.
• Partner with HR on workforce planning, training programs, performance calibration, and culture-building initiatives.
• Establish a high-accountability environment with measurable expectations
• Monitor and analyze KPIs for each brand to ensure execution.
• Collaborate with leadership on budgeting, labor modeling, capacity planning, and cost-control strategies.
• Produce operational reporting with actionable insights, variance analysis, and system-level recommendations.

Required Qualifications

• 3–5+ years of e‑commerce operations or systems analysis experience in a leadership capacity.
• Hands-on expertise with Amazon FBA/FBM workflows, Seller Central operations, and marketplace SLA requirements.
• Strong analytical and technical problem-solving skills with a data-first approach.
• Proven ability to lead teams in a high-volume, fast-paced, process-driven environment.
• Excellent communication skills with the ability to translate operational data into actionable direction.

Preferred Qualifications

• Experience with an Amazon Seller, Vendor, Amazon aggregator, or 2P e‑commerce operations environment.
• Ability to manage multiple technical priorities while maintaining accuracy, quality, and operational stability.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Experience:

• E-Commerce Operations: 3 years (Required)

Location:

• Wilmington, NC 28412 (Preferred)

Work Location: In person