Claims Assistant (Claims Clerk) - Entry Level

Location: Rockwall, Texas
Full-Time | Insurance | Claims

$17.00 to $21.00 per hour DOE

About Us

SNAP Insurance Services, LLC is a well-established insurance organization with a strong reputation for delivering exceptional service and standing by our policyholders. As we continue to grow, we’re seeking a Claims Assistant, internally referred to as a Claims Office Assistant (COA),to join our exceptional claims team.

Why Join Us?

• Competitive salary.
• Comprehensive health, dental, and vision benefits.
• 401(k) & Roth with company match.
• Generous Paid Time Off (PTO) & holidays.
• Opportunity for end-of-year bonus and profit share.
• Professional development and licensing support.
• Collaborative, team-oriented culture with growth opportunities.

What You’ll Do

As a Claims Assistant/COA, you will be the first point-of-contact for insureds calling to report a claim or check the status of a claim. Your responsibilities will include:

• Answer inbound claims calls for both the English and Spanish queues.
• Accurately review mail, faxes, and emails to distribute information and upload documents to the appropriate claims file.
• Communicate effectively and professionally with third parties (i.e. insurance companies, attorney offices, med providers, and body shops) and update claim files.
• Ensure all required documentation is complete and accurate.
• Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation.
• Assist adjusters by taking statements from insureds, copy transcriptions and upload to system.
• Assist adjusters with translation assistance.
• And, of course, other projects and duties as assigned.

What We’re Looking For

• High School Diploma or GED.
• Bilingual (Spanish/English) required.
• 1+ years of experience of office/customer service experience preferred.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to effectively manage multiple priorities with accuracy.
• Prior experience in insurance is preferred, but not required.
• Does not require an adjuster license, but we will assist with obtaining a license in the future.

Key Qualities for Success

• Strong attention to detail, excellent organizational skills, and the ability to multitask multiple priorities effectively.
• Strong interpersonal skills to maintain interdepartmental relationships and collaborate effectively.
• Ability to demonstrate a calm, empathetic, professional, and respectful demeanor in stressful situations.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person