Duties & Responsibilities

• Execute email marketing strategy on behalf of clients
• Track analytics and campaign results, internally & externally
• Communicate regularly with clients to discuss current marketing efforts and strategy
• Build and maintain strong customer relationships through phone calls and email communication
• Provide appropriate solutions and resolve any issues in an attempt to retain clients
• Work within CRM to maintain accurate contact and account records

Qualifications

The best candidates for this position will possess the following:

• Excellent verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Experience providing superior customer service
• Ability to think and work independently and as part of a team
• Analyze information skillfully and find effective solutions to problems
• Experience working with Microsoft Office Suite, including Excel
• Experience working with database or CRM software
• Ability to identify process inefficiencies and recommend improvements

Requirements for this position are the following:

• 4-year degree in marketing, business, communications, public relations, advertising or a related field
• Willingness to work in a team-based atmosphere and take direction from leadership
• Previous work experience that demonstrates interaction and service

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Baltimore, MD 21224 (Required)

Ability to Commute:

• Baltimore, MD 21224 (Required)

Work Location: In person