• Interact with trade account customers (“dealers”) via phone, email, and chat as their main sales contact at Lutron: you will assist in onboarding new accounts, training existing small accounts to utilize proven selling approaches and sales tools in order to grow, qualify incoming project leads and connect them to dealers to convert to sales, help answer questions/resolve issues in a timely manner, teach accounts to successfully navigate working with Lutron
• Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
• Build a strong knowledge of our innovative lighting control, lighting and shading products & solutions
• Gain a strong understanding of market dynamics in the luxury residential custom electronics market space
• Utilize our systems, such as salesforce and NICE inContact, to manage cases and customer inquiries

Your Impact:

• Deliver Exceptional Experiences: Your commitment to excellence ensures every customer feels valued and supported through outstanding service.
• Build Strong Relationships: You’ll play a key role in connecting with new customers and revitalizing small or underperforming accounts.
• Drive Growth and Retention: By promoting customer loyalty and encouraging adoption of new and existing products, you’ll help expand our company’s reach.
• Champion Industry Leadership: Your communication skills, product expertise, and problem-solving abilities will reinforce our position as the trusted leader in the market.

• Associate or Bachelor's degree required; if less than 5 years of work experience, minimum cumulative 2.80 GPA is required
• Must be located within commutable distance of Las Vegas NV to accommodate in-office schedule
• You have proficiency in Microsoft Word, Excel and PowerPoint and ability to efficiently work in fast-paced environment while navigating multiple systems

What’s in it for You:

• Comprehensive Benefits: Enjoy a competitive and well-rounded benefits package designed to support your health, well-being, and future.
• Career Growth Opportunities: Advance your career through hands-on learning, interactive training programs, shadowing experiences, and personalized mentoring.
• Broad Business Exposure: Gain insight into every facet of our organization—from engineering and production to sales and beyond—building a well-rounded foundation for success.