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IHG Hotels and Resorts
3.9
(PT) Agent Front Desk
Chicago, IL
$26.24 - $28.42 Per Hour (Employer provided)
Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc. Welcome guests in a friendly, prompt and professional manner……
20d
front desk agent jobs in Chicago, IL Chicago, IL jobs IHG Hotels and Resorts jobs in Chicago, IL
IHG Hotels and Resorts salaries front desk agent salaries in Chicago, IL
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Foxhall Resort
3.2
Front Desk (Concierge) Agent
Douglasville, GA
$16.00 Per Hour (Employer provided)
Guest Services: Welcome guests, manage check-ins/outs, and provide concierge support to ensure exceptional guest experiences.…
30d+
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Foxhall Resort salaries front desk agent salaries in Douglasville, GA
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IHG Hotels and Resorts
3.9
Front Desk Agent
Los Angeles, CA
$27.15 - $33.94 Per Hour (Employer provided)
Register guests, issue room keys, provide information on hotel services and room location. High School diploma or equivalent, plus one year front desk/guest……
24h
front desk agent jobs in Los Angeles, CA Los Angeles, CA jobs IHG Hotels and Resorts jobs in Los Angeles, CA
IHG Hotels and Resorts salaries front desk agent salaries in Los Angeles, CA
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Grand View Lodge
3.0
Housekeeping Concierge
Nisswa, MN
$16.50 - $19.00 Per Hour (Employer provided)
Communicate effectively with the front desk and housekeeping teams to ensure guest requests are answered efficiently.…
5d
STRATA Group
4.3
Experienced Real Estate Sales Agent
Jacksonville Beach, FL
$120K (Employer provided)
You stop running the back-end of your own business: Listing Coordinator — handles your listing intake, photography scheduling, sign install, marketing rollout,……
30d+
STRATA Group
4.3
Real Estate Sales Agent
Jacksonville, FL
$120K (Employer provided)
PPC campaigns — team-funded paid ads driving inbound buyer and seller inquiries Strata Offers cash offer seller pipeline — our in-house guaranteed cash offer……
30d+
STRATA Group
4.3
Entry Level Real Estate Agent
Jacksonville Beach, FL
$120K (Employer provided)
PPC campaigns — team-funded paid ads driving inbound buyer and seller inquiries Strata Offers cash offer seller pipeline — our in-house guaranteed cash offer……
30d+
STRATA Group
4.3
Entry Level Real Estate Agent
Jacksonville, FL
$120K (Employer provided)
PPC campaigns — team-funded paid ads driving inbound buyer and seller inquiries Strata Offers cash offer seller pipeline — our in-house guaranteed cash offer……
30d+
STRATA Group
4.3
Experienced Real Estate Sales Agent
Jacksonville, FL
$120K (Employer provided)
And somewhere along the way you also became your own marketer, your own transaction coordinator, your own ISA, your own admin, and the person paying $2,000 – $……
30d+
STRATA Group
4.3
Experienced Real Estate Sales Agent
Orlando, FL
$120K (Employer provided)
And somewhere along the way you also became your own marketer, your own transaction coordinator, your own ISA, your own admin, and the person paying $2,000 – $……
30d+
Holiday Inn Express
3.5
Front Desk Receptionist
Ontario, OR
$14.50 Per Hour (Employer provided)
Easy Apply
Answer, record and process all guest calls, messages, requests, questions or concerns. Welcome guests in a friendly, prompt and professional manner recognizing……
30d+
Foguth Financial
4.9
Financial Advisor
Grand Rapids, MI
$100K - $500K (Employer provided)
Easy Apply
Our advisors host pre-planned fully staffed educational seminars/events/workshops that put 450+ warm leads in front of them each year.…
30d+
Caesars Entertainment
3.3
Hotel Dual Rate Front Desk Clerk
Boiling Springs, Cherokee, NC
$33K - $46K (Glassdoor est.)
Ø Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out……
2d
Caesars Entertainment
3.3
Hotel Front Desk Clerk
Boiling Springs, Cherokee, NC
$29K - $37K (Glassdoor est.)
Ø Assist guests while completing multiple tasks concurrently, including but not limited to answering phone calls, completing reports, checking guests in and out……
2d
Steamboat Ski & Resort Corporation
3.8
Guest Services Assistant Manager - Year Round - Full Time
Steamboat Springs, CO
$58K (Employer provided)
Plan, coordinate, supervise, monitor and evaluate all daily operations of assigned front desk functions including the guest check-in and check-out processes, as……
21d
The United Group of Companies, Inc.
3.2
Van Driver
Guilderland, NY
$19.00 Per Hour (Employer provided)
Easy Apply
Must have a valid driver's license – CDL is preferred. Provides backup coverage/support for front desk Concierge – as needed. Resident Services + Event Support.…
30d+
Stratton Mountain Ski Resort
3.1
Front Desk Supervisor
Stratton, VT
$23.00 Per Hour (Employer provided)
Lead timely, professional, and empathetic resolution of guest complaints. Monitor and respond to all guest communications (text, email, phone, in-person) and……
30d+
SpringHill Suites
3.3
Guest Services Agent (Part-Time Seasonal)| Field & Stream Lodge Co. | Bozeman, MT
Bozeman, MT
$21.00 - $22.00 Per Hour (Employer provided)
Easy Apply
Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day. Communicate service and amenities of the hotel to……
5d
Charleston Harbor Marina
2.7
Front Desk Agent $16-18/hr
Mount Pleasant, SC
$16.00 - $18.00 Per Hour (Employer provided)
Easy Apply
Oversee pre-arrival communications for all arriving guests. The Front Desk Agent is responsible for ensuring the appropriate arrival and departure experience of……
13d
The Gasparilla Inn & Club
3.8
Front Desk Agent
Boca Grande, FL
$30K - $39K (Glassdoor est.)
Easy Apply
Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Possess a good command of the English language and the ability to……
30d+
Chesapeake Bay Beach Club
4.8
Front Desk Agent
Stevensville, MD
$16.00 - $18.00 Per Hour (Employer provided)
Easy Apply
Execute all financial transactions with accuracy, including payment processing, billing reconciliation, account settlements, and daily cash handling procedures.…
30d+
Great Wolf Lodge
3.4
Guest Service & Sales Agent
Baraboo, WI
$15.00 Per Hour (Employer provided)
Easy Apply
As a Guest Service & Sales Agent, you’re not just the first and last point of contact for our guests — you’re also a key driver of revenue and guest……
7d
Stratton Amenities
3.0
Front Desk Concierge
Lewisville, TX
$15.00 - $16.00 Per Hour (Employer provided)
This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front……
18d
The United Group of Companies, Inc.
3.2
Van Driver
Sarasota, FL
$19.00 Per Hour (Employer provided)
Easy Apply
Must have a valid driver's license – CDL is preferred. Provides backup coverage/support for front desk Concierge – as needed. Resident Services + Event Support.…
26d
Surfrider Malibu
2.8
Hotel Front Desk Agent at Award Winning Boutique Hotel
Malibu, CA
$18.00 - $22.00 Per Hour (Employer provided)
Easy Apply
The ideal candidate treats the property as their own beach house, greeting guests like old friends while ensuring seamless operations behind the scenes.…
30d+
Soho House & Co
3.2
Overnight Front Desk Agent - Soho House New York
United States
Easy Apply
Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests……
30d+
Market Pavilion Hotel
2.5
Concierge Club Level Representative
Charleston, SC
$20.00 - $23.00 Per Hour (Employer provided)
Easy Apply
This includes performing check-ins and check-outs, answering guest inquiries, and processing dining reservation calls.…
30d+
Sheraton
3.6
Front Office Supervisor
Anchorage, AK
$18.00 - $19.00 Per Hour (Employer provided)
Easy Apply
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office……
30d+
Bernardus Lodge & Spa
4.7
Front Desk Agent
Carmel Valley, CA
$22.00 Per Hour (Employer provided)
Easy Apply
Responsible for providing superior guest service as it pertains to checking in/out our hotel guests; answering all incoming calls, reservations; daily……
30d+
Hawthorn Senior Living
3.8
Duty Supervisor (Part-time)
Kennewick, WA
$19.00 Per Hour (Employer provided)
Easy Apply
The "concierge" part of the duties are safety duties: answering e-calls and helping residents who are up at night and need assistance.…
30d+

IHG Hotels and Resorts

3.9

(PT) Agent Front Desk

Chicago, IL

$26.24 - $28.42 Per Hour (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Duties and responsibilities:

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.
Check guests in, issue room keys, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation. Depending on shift, you may also input guest walk-up calls into the call sheet/system.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.
Record guest preferences in the system, as well as service recovery process through tracking systems, such as HotSOS. This may also involve working with Engineering and other departments to help fix guest issues.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, such as Lost & Found inquiries, conference/catering questions, etc.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.

Qualifications and requirements:

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

This job requires ability to perform the following:
High School diploma /Secondary qualification or equivalent. One year front office/guest service experience strongly preferred. Proficiency in Opera is preferred but not essential. Some college/university preferred. Must speak fluent English. Additional language skills preferred but not required depending on location of hotel.

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Other:

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $26.24 to $28.42 This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

See company reviews

Base pay range

The minimum salary is $26.24 and the max salary is $28.42.

$26.24 – $28.42/hr (Employer provided)

$27.33

/hr Median

Chicago, IL

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.9

Recommend to a friend
Approve of CEO
CEO: Elie Maalouf
428 Ratings

IHG Hotels and Resorts

3.9

(PT) Agent Front Desk

Chicago, IL

$26.24 - $28.42 Per Hour (Employer provided)

IHG Hotels and Resorts

3.9

(PT) Agent Front Desk

Chicago, IL

$26.24 - $28.42 Per Hour (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Duties and responsibilities:

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.
Check guests in, issue room keys, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner, utilizing their name several times during the conversation. Depending on shift, you may also input guest walk-up calls into the call sheet/system.
Up-sell rooms where possible to maximize hotel revenue.
Answer, record and process all guest calls, messages, requests, questions or concerns, faxes, etc.
Record guest preferences in the system, as well as service recovery process through tracking systems, such as HotSOS. This may also involve working with Engineering and other departments to help fix guest issues.
Check guests out, including resolving any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Issue, control and release guest safe-deposit boxes in line with hotel procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, such as Lost & Found inquiries, conference/catering questions, etc.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.

Qualifications and requirements:

Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds / 23 kilograms
Handling objects, products and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.

Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating and training abilities are often used
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Other:

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, restaurant referrals, etc.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

See company reviews

Base pay range

The minimum salary is $26.24 and the max salary is $28.42.

$26.24 – $28.42/hr (Employer provided)

$27.33

/hr Median

Chicago, IL

Working here doesn’t have to be a secret

3.9

Recommend to a friend
Approve of CEO
CEO: Elie Maalouf
428 Ratings

Are you open to new opportunities?

791 Front Desk Agent/Concierge jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret