Job Summary

The Campground attendant is the first point of contact for guests at Iron Horse RV Resort and plays a central role in delivering a welcoming, efficient, and professional experience from arrival through departure. Under the direction of the parks managers, this position is responsible for all front desk operations including reservations, check-in/check-out, guest communications, and site assignments. This role mirrors the Guest Services Agent (GSA) function found in traditional hotel enviroments and requires a hospitality-first mindset combined with basic administrative competency.

Core Responsibilities

• Greet all incoming guests with a professional and friendly demeanor; serve as the primary point of contact for the duration of the guest stay
• Execute check-in and check-out procedures accurately, including site assignment, fee collection, and documentation
• Manage reservations via the property management system (PMS); process new bookings, modifications and cancellations
• Handle guest inquiries by phone, email, and in-person regarding availability, rates, park amenities, and local area information.
• Issue and reconcile daily cash drawer, process payments by cash, credit card, and other accepted methods.
• Maintain accurate guest records and reservation data within the PMS

Rules & Compliance

• Communicate and consistently enforce park policies, quiet hours, and site-use guidelines in a respectful and professional manner.
• Monitor arrivals and ensure site assignments align with the reservation type (RV length, hookup requirements, pet policy, etc.)
• Report and escalate unresolved guest conduct issues or policy violations to the Park Manager.

Administrative & Office Duties

• Perform general office functions including filing, data entry, printing and daily shift reporting.
• Maintain a clean, organized, and professional front desk and lobby area at all times.
• Complete shift checklists and hand-off communications to ensure continuity between shifts.
• Assist with preparation of daily occupancy summaries and other basic operational reports as directed

Facilities & Grounds Support (as needed)

• Conduct periodic walkthroughs of the property to ensure cleanliness, order, and guest readiness
• Report maitenance concerns, equipment malfunctions, or grounds issues to the appropriate department.
• Support light housekeeping or grounds during low-traffic periods or as directed by management.

Requirements & Qualifications

Reqired

• Strong customer service skills with the ability to remain calm, professional, and solution-oriented under pressure
• Clear verbal and written communication skills, ability to interact confidently with a diverse guest population.
• Basic computer literacy, comfort learning and operating a property management or reservation system.
• Ability to handle cash transactions accurately and maintain accountability for a cash drawer
• Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays.

Preferred

• Prior experience in front desk, guest services, or hospitality operations
• Familiarity with RV park operations, campgrounds management software, or similar PMS platform
• Bilingual (English/Spanish) a plus

Physical Requirements

• Occasional lifting of up to 40lbs
• Ability to walk the property for periodic inspections

Pay: From $15.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person