Overview:
GDC IT Solutions is currently seeking an Entry-Level Desktop Support Technician in the Sewickley, PA area.
Position Overview:
GDC is seeking a motivated Entry-Level Desktop Support Technician to join our IT team. This role will provide foundational technical support to end users, assist with hardware and software setup, and support core IT systems such as Active Directory and Office 365. This is an excellent opportunity for someone looking to grow their career in IT, gain hands-on experience, and develop skills in system administration and technical support.
Responsibilities:
-
Provide basic technical support to end users for hardware, software, and connectivity issues
-
Assist with setup, imaging, and configuration of desktops, laptops, and mobile devices
-
Support user account creation and maintenance in Active Directory and Office 365
-
Help troubleshoot and resolve issues related to printers, scanners, and office equipment
-
Assist with email setup and support (Outlook, Exchange, mobile devices)
-
Support file sharing and folder access permissions
-
Respond to help desk tickets and escalate more complex issues as needed
-
Assist with inventory tracking and asset management
-
Provide support for basic networking issues (connectivity, Wi-Fi access)
-
Follow IT procedures and document solutions
Minimum Qualifications:
-
Associate degree in Information Technology or related field (or equivalent training/experience)
Basic understanding of:
-
Windows OS
-
Active Directory
-
Microsoft Office / Office 365
-
Strong problem-solving and troubleshooting skills
-
Good communication and customer service skills
-
Ability to work independently and as part of a team
Preferred Experience:
-
Internship or hands-on experience in an IT support role
Exposure to:
-
Azure AD / Office 365
-
PC imaging and deployment
-
Networking fundamentals (DNS, DHCP basics)
-
Familiarity with ticketing systems
What We Do:
GDC IT Solutions (GDC) is a full-service Information Technology (IT) company that specializes in the areas of application development, multilingual service desk, desktop lifecycle management, project management, and IT consulting.
Why Work for GDC?
-
Cutting-Edge Technology and Innovation
-
Career Growth Opportunities
-
Employee-Centric Environment
-
Comprehensive Benefits Package
-
Holiday and Vacation
Equal Opportunity Workplace:
GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
GDC IT SolutionsSewickley, PA$52K - $82K (Glassdoor est.)Associate degree in Information Technology or related field (or equivalent training/experience). This role will provide foundational technical support to end……30d
NTT Global Data Centers Americas, Inc.Ashburn, VA$27.50 - $39.28 Per Hour (Employer provided)“A valid driver's license is required as employees will need to support tasks in nearby buildings and utilize company vehicles to complete assignments.”.…15d
GlobalDataUnited States$70K (Employer provided)Prospect, qualify, and develop new business leads through outbound outreach and strategic research. You will receive structured training, coaching, and……30d+