Business Implementation & Support Specialist

Location: Hybrid (Saddle Brook, NJ) with occasional travel
Department: Technology / Center of Excellence (COE)
Reports To: Chief Technology Officer (CTO)

Join a Growing Technology-Driven Organization

Azureon is seeking a Business Implementation & Support Specialist to support software implementations, user training, system administration, and operational excellence across our growing portfolio of home service brands.

This is an ideal opportunity for someone with experience in software implementation, business systems support, operations, or field service management platforms who enjoys training users, solving problems, and driving technology adoption.

What You'll Do

• Lead onboarding and implementation activities for new and existing brands
• Train dispatchers, technicians, office staff, and managers on company platforms and processes
• Create and maintain SOPs, training materials, and process documentation
• Provide Tier 1 and Tier 2 support for business systems and technology platforms
• Configure users, permissions, workflows, forms, and operational settings
• Build and maintain reports and dashboards to support business performance
• Partner with leadership to improve processes and increase platform adoption
• Support software rollouts, upgrades, and operational technology initiatives

Qualifications Required

• 3+ years of experience in software implementation, business systems support, or operations
• Experience training and supporting end users
• Strong project coordination and organizational skills
• Excellent communication and problem-solving abilities
• Proficiency with Microsoft Office 365

Preferred

• Experience with ServiceTitan (strongly preferred)
• Experience with field service management, ERP, or CRM platforms
• Background in home services, including pool, HVAC, plumbing, or electrical industries
• Experience in multi-location or multi-brand organizations

Why Azureon?

Azureon is one of the fastest-growing pool service companies in the United States, operating multiple brands across several states. This role offers the opportunity to work directly with executive leadership, help shape technology adoption across the organization, and make a meaningful impact on business operations.

Periodic travel to operating locations is required. All business travel expenses are covered by the company.

Apply today if you're passionate about technology, training, process improvement, and helping teams succeed.

Pay: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Do you have hands-on experience configuring or administering Service Titan (other ERP), including user permissions, business units, forms, reporting, or workflow setup?
• Explain how much experience do you have training end users across multiple locations as part of a software implementation or system rollout?
• What software implementation or system migration projects have you personally participated in from planning through go-live?
• What are your salary expectations for this position?

Work Location: Hybrid remote in Saddle Brook, NJ 07663