ABOUT US:
Master Fleet National is a rapidly growing, premier provider of maintenance solutions to the transportation industry. We create maintenance solutions that make maintenance our customer’s competitive advantage to aid in the success of transportation industry from the Owner Operator to the largest of Carriers and Private Fleets. We believe there is an opportunity to improve maintenance daily so we offer “World Class” solutions to help drive cost out of our customer’s business.
Assisting truck drivers experiencing breakdown issues or needing maintenance across the United States and Canada is the core of our business. Our team of Customer Service Reps provide our front line support helping drivers get back on the road and keeping freight moving.
IMAGINE THIS:
ENOUGH ABOUT US… HERE’S THE PROFILE OF OUR IDEAL CANDIDATE:
HOURS:
Our team works 4 10-hour shifts each week. Times listed are Central Time.
BASIC FUNCTIONS:
-Receive inbound calls, emails and Customer Portal communication regarding Commercial Vehicles needing service across the country.
-Manage all aspects of the incident from gathering all pertinent details, problem solving, contacting/dispatching vendors, communicating to appropriate parties, following up and incident completion.
-Open dialogue and participation during monthly Business Partnerships
-Work on improving process and procedures
-Other various tasks as they come up
ROLE AND BEHAVIOR DESCRIPTION:
We're looking for top quality Customer Service people with fresh ideas, great attitude and positive approach to customer service to help us build on our great momentum. You'll work with a team of people who take the initiative to handle customer communication regarding drivers broken down, find out what the driver needs, get them help, keep them informed and get them moving again. You're the lifeline that keeps the freight moving. Master Fleet National runs 24/7.
If you believe you can bring excitement, innovation and a desire to foster a servant leadership environment, we want to hear from you. We offer a benefit package including dental, vision, short term disability, life insurance, and 401k. We offer a progressive vacation schedule, with time off available after 90 days of employment. Great people deserve great benefits!
Master Fleet National’s Fleet Roadside Assistance is a 24/7 roadside breakdown service for some of the nation’s largest fleets.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
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Work Location: Remote
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