Qualifications:

• Education
  • College degree or equivalent work experience
• Certifications
  • VMware, NetApp, Linux or Windows certifications preferred but not required
• Work Experience
  • 1+ years of systems administration experience
  • Experience with ServiceNow ticketing system
  • Experience with VMware, Linux, and Windows technologies
  • Experience with NetApp storage arrays
  • Experience with AWS, Azure, and Google Cloud Platform are a plus
  • Experience working on multiple projects simultaneously
• Specialized Knowledge, Skills, and Abilities
  • Customer service focused
  • Ability to troubleshoot complex problems
  • Ability to understand and document complex solutions
  • Detail oriented
  • Excellent verbal and writing skills
  • Ability to convey complex ideas
  • Ability to work in a fast-paced environment
  • Ability to change focus to other tasks as needed
  • Willingness to learn

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the ATC?

Our Advanced Technology Center (ATC) is like no other testing and research lab. We call it an ecosystem that is front ended by our WWT Platform (Website). It's the place engineers and architects go for exclusive resources, guidance and tools. In the ATC, we provide Labs, Learning Paths, Cyber Range, Proof of Concepts, Lab Hosting Programs, and WWT Research. These offerings are meant for our Customers, Partners, and Internal Employees who need training and education on the latest and greatest solutions across all technology domains.

What will you be doing?

The Systems Administrator handles day-to-day support of the ATC core storage, compute, and virtual services. This position reports up to the ATC Systems & Cloud Manager.

Responsibilities:

• Provide first level support for customers consuming ATC core systems and services.
• Troubleshoot common system problems.
• Working with engineers and architects to resolve complex technical issues.
• Communicating with ATC stakeholders via ServiceNow, email, or instant message.
• Documenting troubleshooting steps and solutions to ServiceNow or Wiki.
• Provision storage, compute, or virtual environments to support customer engagements (labs, POCs, demos).
• Provide guidance to ATC stakeholders regarding storage, compute, and virtualization for customer engagements (labs, POCs, demos).
• Monitor critical ATC services.
• Assist with regular maintenance activities.
• Maintain and support ATC core services.
• Monitor and work support queue.
• Work on multiple projects simultaneously.