Multi-Line Claim Adjuster

Hybrid Work Schedule

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Multi-Line Claim Adjuster to join our Claims Legal team located in Buffalo, New York.

The Multi-Line Claim Adjuster will become part of a dedicated claims team focusing on Commercial Auto, Property, General Liability and Umbrella/Excess claims. This position interacts extensively with home office technical managers, internal colleagues as well as policyholders, agents, attorneys, appraisers, and a multitude of claim-related service providers.

Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include:

• Best Places to Work in Western New York (Buffalo Business First, 2023–2026)
• Fast Track Company (2019–2025) and Top Private Company (2019–2025)
• Ward’s 50® top-performing property-casualty insurer (2021–2024)
• Ivans Spark Award for Innovation (2024–2025)
• Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated

We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or onsite the remaining days. This model supports collaboration while providing flexibility and work-life balance.

Essential Duties and Responsibilities include, but are not limited to:

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• The Multi-Line Claim Adjuster will be responsible for investigating coverage and liability damages.
• Provides a high level of customer service while managing a portfolio of Commercial Auto, Property, General Liability and Umbrella/Excess claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.
• This is an inside position with possible travel required to attend mediation trials and arbitrations.

Qualifications & Skills:

• Qualified candidates will have a 4-year degree or equivalent work-related experience.
• A minimum of 2 years claims experience handling Commercial Auto, Property, General Liability or Umbrella/Excess claims.
• Skilled negotiator, capable of formulating strategy and action plans for files.
• Professional designations or working towards industry specific designations are a plus.
• Exceptional organizational, time management, desk management, communication and negotiation skills are required.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $55,000 - $75,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!!

Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings.

Experience

• 2 year(s): A minimum of 2 years claims experience handling Commercial Auto, Property, General Liability or Umbrella/Excess claims.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.