Job Description – Residential and Home and Community Services, Non-Direct Care Service

Title: Workforce Training and Regulatory Compliance Manager

Responsible to: Chief Administrator Officer

General Description of Duties and Responsibilities:

The Workforce Training and Regulatory Compliance Manager oversees the design, planning, and implementation of training programs for all levels of staff, aligned with the mission, objectives, and strategy of the organization. This position partners with subject matter experts across the organization to create and update training programs, collaborating with leadership to assess ongoing and future training needs as well as the effectiveness of established programs. This position oversees and maintains agency-wide training, compliance, and quality standards by tracking requirements and performance in accordance with Office of Developmental Programs guidelines.

Reporting to the CAO, this position's primary responsibility is ensuring training and compliance effectiveness. The ideal person enjoys teaching and learning. He/she believes everyone learns differently and possesses the patience to help new staff navigate challenges (ex: language barriers and reading comprehension).

Responsibilities:

Training and Development:

· Overseeing New Hire and employee’s competency-based testing, and ongoing credentialing (e.g., Medication Administration, CPR/First Aid, Therap and MANDT).

· Responsible for ensuring medication administration observations and renewal training is completed.

· Develop curricula for direct care support staff, supervisor, program managers, and program specialist training needs according to the state and county regulations requirements.

· Develop and expand external opportunities.

· Responsible for making sure all agency staff and administrative team receive the required annual training timely and documented in the Bamboo system.

· Responsible for ensuring that all staff are NADSP trained. Maintain the required purchased seats and communication with NADSP leadership,

· Responsible for reviewing training tools, processes, and making solid business decisions to ensure the training information meets the state, and county regulations requirements.

· Responsible for coordinating standardized training materials across the agency in all regions for agency consistency.

· Responsible for obtaining and tracking regulation updates for the 6100, 6400, and 3800, and making sure all staff personnel are aware of the updates.

· Must be extremely organized, timely and use AI tools to maintain tracking and compliance.

· Participating in the development of offsite training content for leadership retreats and events. Training, coaching managers, supervisors, in all regions remotely or in person as needed.

· Responsible for outlining the Agency’s plan and organizing and tracking the agency’s company-wide training and compliance. Making sure the agency meets the requirements, and setting the calendars and milestones, as well as tracking and reporting on progress and upcoming deadlines.

· Responsible for making sure that all key players are updated on all training and compliances.

· Provide remedial training when needed. Demonstrate patience and understanding with staff that may have a learning deficit.

Regulatory Compliance:

· Keeping the residential facilities fully compliant with state and local mandates (such as PA Code Chapters 6100, 6400, and 3800). This involves auditing staff files, managing annual licensing requirements, and implementing state-driven policy changes.

· Assessing status of training compliance and informing with action items on a routine basis.

● Improving the agency compliance standards by collaborating with programming and developing a solid compliance program with sustainability.

● Thorough understanding of how compliance impacts the agency’s quality of care and delivery of services.

Knowledge/Skills:

• Must have problem-solving skills.
• Must work well with multiple departments and people with a team approach.
• Understanding/knowledge of the Office of Developmental Programs (3800, 6400/6100) regulations.
• Understanding/ knowledge of incident management and investigative reporting.
• Understanding/knowledge or become proficient in all systems: Bamboo, HCSIS, Therap and Incident Management.
• Knowledge of NADSP platform.
• Knowledge of MANDT curriculum and certification.
• Understanding/knowledge of the state licensing regulations and assist during the annual licensing.
• Understanding the process of the Quality Management Team.
• Knowledge of Office of Developmental Disabilities Everyday Lives and mission.
• County monitoring – work with the Executive Team in the preparation of annual county monitoring and annual state license renewal.
• Sources, obtains, and/or develops training content as needed within a budget and timeframes established by Executive leadership.
• Becoming a member of the Peer Review Committee.

Teambuilding/Confidentiality

· Teambuilding with the New Hires and current staff promoting a positive harmonious interaction in accordance with AIMED’s core values.

● Maintaining a professional attitude and strict confidentiality standards and ethical business practices.

· Other duties as assigned.

Qualifications

● Master’s degree in human resources, Training, Communications and at least 3 years in supervisory and training experience or bachelor’s and at least 5 years’ experience of supervisory and training. Master’s Degree preferred.

● Training experience.

● Medication Administration train the trainer certified.

● First Aid/CPR certified.

● MANDT certified.

● Certified Investigator.

● Commitment to equality of participants and the mission of ODP.

● Excellent computer skills and proficient in Excel, Word, Outlook, and Access

● Excellent communication skills both verbal and written.

● Excellent interpersonal skills and a collaborative management style.

● A demonstrated commitment to high professional ethical standards in a diverse workplace.

● Open to direction and Collaborative work style and commitment to get the job done.

● Ability to look at situations from several points of view.

● Persuasive with details and facts.

● Delegate responsibilities effectively.

● High comfort level working in a diverse environment and working conditions.

● Non-standard hours of work.

● This position requires work outside the office environment.

● Use of a personal vehicle is required.

● A valid driver’s license is required.

● Criminal, 33/34 Record Check is required.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you a Medication Administration Trainer?
• Are you a CPR Trainer?
• Are you Trained in MANDT and have the certification?
• Are you certified investigator
• Have you trained Direct Care Support and Supervisor? If so, how many years?
• Are your familiar with the 6100/6400 regulations?
• Are you familiar with the 3800 regulations?
• Are you trained on the Therap platform?
• Are you familiar with the Home and Community Services Information System. (HCSIS) ?
• Are your familiar with National Alliance for Direct Support Professionals (NADSP)?
• Have you used Bamboo platform?

Education:

• Bachelor's (Required)

Experience:

• Human Services : 3 years (Required)

Location:

• Pittsburgh, PA 15235 (Required)

Ability to Commute:

• Pittsburgh, PA 15235 (Required)

Work Location: In person