Lenovo, Brand Ambassador (STAR)

As a Full-time Brand Ambassador for Lenovo, you are the face of the Lenovo brand in retail environments, primarily working within Best Buy (80%), Costco (15%), and Micro Center (5%) locations. This position drives sales, delivers product training, ensures in-store merchandising excellence, and creates positive customer interactions that elevate Lenovo's presence. This position offers a dynamic and engaging work environment with opportunities to showcase your passion for technology and customer engagement. We are the Lenovo STARS TEAM

(Sales, Training, And Relationship Specialists)!

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Benefits and Schedule:

Bonus: Paid monthly based on achievement of performance metrics (see below)

Schedule: Flexible; weekends are required. It includes Saturday and Sunday shifts, with additional holiday or high-traffic day shifts as needed.

Travel: Paid travel time and mileage reimbursement

Work Environment: A dynamic retail environment where you not only engage with customers but are also surrounded by a supportive network of Lenovo subject matter experts. You'll collaborate closely with teams across training, data & analytics, client services, and merchandising—all dedicated to helping you succeed in the field.

Training: A 90-day training program is provided to ensure a seamless onboarding process.

Apparel: Branded apparel provided for in-store work.

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Key Responsibilities:

Sales and Customer Engagement:

· Deliver a personalized shopping experience that drives Lenovo product sales across Best Buy, Costco, and Micro Center locations.

· Proactively engage customers, answer questions, and provide expert recommendations.

· Support revenue growth and promote Lenovo's premium products in alignment with market goals.

· Operate the POS system at Best Buy to process Lenovo credit card sales.

· Demonstrate consistent POS transaction performance in key retail locations.

Training and Education:

· Regularly engage and educate in-store retail sales associates (RSAs) to strengthen their knowledge of Lenovo products.

· Ensure that retail associates are well-equipped to highlight Lenovo's features, benefits, and differentiators effectively.

In-store Merchandising:

· Maintain pristine in-store displays that reflect Lenovo standards.

· Partner with store teams to ensure merchandising accuracy and timely resolution of issues.

Operational Excellence:

· Ensure a strong in-store presence by meeting expected scheduling and visiting completion benchmarks.

· Maintain good standing and consistently represent the Lenovo brand professionally.

Brand Advocacy:

· Represent Lenovo with enthusiasm, professionalism, and authenticity.

· Build strong relationships with customers and store personnel to foster brand loyalty.

Administrative Duties:

· Adhere to your assigned monthly schedule with punctuality and reliability.

· Submit accurate expense reports on time.

· Log service orders in alignment with reporting expectations.

· Complete ad hoc requests from the client within 48 business hours.

Reporting and Communication:

· Submit daily reports that document store visits, include photos, and capture key observations.

· Maintain consistent communication with your Regional Manager and Lenovo stakeholders, sharing opportunities and insights.

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Performance Metrics:

· Operations: Timely service order submission, adherence to in-store hour expectations, on-time visit completions (especially in key accounts like Costco), and overall compliance with scheduling and conduct guidelines.

· Sales: Drive year-over-year sales growth within your market and support the performance of Lenovo’s premium product lines.

· Sales Support: Meet consistent monthly POS transaction goals and ensure Lenovo sales are accurately credited.

· Training: Activate and train a set number of retail sales associates each month to champion Lenovo’s offerings.

· Booster: Earn additional incentives for contributing to priority projects, special initiatives, or delivering exceptional execution.

Qualifications:

Education: High school diploma or equivalent required

Experience:

· 6+ months of experience in sales, electronics, retail, or marketing preferred

· Familiarity with PC and gaming products is a plus

Skills:

· Strong communication and interpersonal skills

· Confident in engaging customers and driving sales

· Ability to quickly learn and demonstrate Lenovo technology

Physical Requirements:

· Ability to stand and move for extended periods

· Able to lift up to 20 lbs. occasionally

· Fine motor skills for device handling and product setup (reasonable accommodations available)

Other Requirements:

· Reliable transportation and availability to travel between store locations

· Willingness to work weekends and peak retail periods

· Smartphone for daily reporting and communications

· Self-motivated, independent, and organized

Key Competencies:

· Customer Focus

· Sales Drive

· Team Collaboration

· Adaptability

· Integrity

Job Type: Part-time

Pay: From $23.00 per hour

Benefits:

• Mileage reimbursement
• Paid training

Work Location: On the road