Lenovo, Brand Ambassador (STAR)
As a Full-time Brand Ambassador for Lenovo, you are the face of the Lenovo brand in retail environments, primarily working within Best Buy (80%), Costco (15%), and Micro Center (5%) locations. This position drives sales, delivers product training, ensures in-store merchandising excellence, and creates positive customer interactions that elevate Lenovo's presence. This position offers a dynamic and engaging work environment with opportunities to showcase your passion for technology and customer engagement. We are the Lenovo STARS TEAM
(Sales, Training, And Relationship Specialists)!
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Benefits and Schedule:
Bonus: Paid monthly based on achievement of performance metrics (see below)
Schedule: Flexible; weekends are required. It includes Saturday and Sunday shifts, with additional holiday or high-traffic day shifts as needed.
Travel: Paid travel time and mileage reimbursement
Work Environment: A dynamic retail environment where you not only engage with customers but are also surrounded by a supportive network of Lenovo subject matter experts. You'll collaborate closely with teams across training, data & analytics, client services, and merchandising—all dedicated to helping you succeed in the field.
Training: A 90-day training program is provided to ensure a seamless onboarding process.
Apparel: Branded apparel provided for in-store work.
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Key Responsibilities:
Sales and Customer Engagement:
· Deliver a personalized shopping experience that drives Lenovo product sales across Best Buy, Costco, and Micro Center locations.
· Proactively engage customers, answer questions, and provide expert recommendations.
· Support revenue growth and promote Lenovo's premium products in alignment with market goals.
· Operate the POS system at Best Buy to process Lenovo credit card sales.
· Demonstrate consistent POS transaction performance in key retail locations.
Training and Education:
· Regularly engage and educate in-store retail sales associates (RSAs) to strengthen their knowledge of Lenovo products.
· Ensure that retail associates are well-equipped to highlight Lenovo's features, benefits, and differentiators effectively.
In-store Merchandising:
· Maintain pristine in-store displays that reflect Lenovo standards.
· Partner with store teams to ensure merchandising accuracy and timely resolution of issues.
Operational Excellence:
· Ensure a strong in-store presence by meeting expected scheduling and visiting completion benchmarks.
· Maintain good standing and consistently represent the Lenovo brand professionally.
Brand Advocacy:
· Represent Lenovo with enthusiasm, professionalism, and authenticity.
· Build strong relationships with customers and store personnel to foster brand loyalty.
Administrative Duties:
· Adhere to your assigned monthly schedule with punctuality and reliability.
· Submit accurate expense reports on time.
· Log service orders in alignment with reporting expectations.
· Complete ad hoc requests from the client within 48 business hours.
Reporting and Communication:
· Submit daily reports that document store visits, include photos, and capture key observations.
· Maintain consistent communication with your Regional Manager and Lenovo stakeholders, sharing opportunities and insights.
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Performance Metrics:
· Operations: Timely service order submission, adherence to in-store hour expectations, on-time visit completions (especially in key accounts like Costco), and overall compliance with scheduling and conduct guidelines.
· Sales: Drive year-over-year sales growth within your market and support the performance of Lenovo’s premium product lines.
· Sales Support: Meet consistent monthly POS transaction goals and ensure Lenovo sales are accurately credited.
· Training: Activate and train a set number of retail sales associates each month to champion Lenovo’s offerings.
· Booster: Earn additional incentives for contributing to priority projects, special initiatives, or delivering exceptional execution.
Qualifications:
Education: High school diploma or equivalent required
Experience:
· 6+ months of experience in sales, electronics, retail, or marketing preferred
· Familiarity with PC and gaming products is a plus
Skills:
· Strong communication and interpersonal skills
· Confident in engaging customers and driving sales
· Ability to quickly learn and demonstrate Lenovo technology
Physical Requirements:
· Ability to stand and move for extended periods
· Able to lift up to 20 lbs. occasionally
· Fine motor skills for device handling and product setup (reasonable accommodations available)
Other Requirements:
· Reliable transportation and availability to travel between store locations
· Willingness to work weekends and peak retail periods
· Smartphone for daily reporting and communications
· Self-motivated, independent, and organized
Key Competencies:
· Customer Focus
· Sales Drive
· Team Collaboration
· Adaptability
· Integrity
Job Type: Part-time
Pay: From $23.00 per hour
Benefits:
Work Location: On the road
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