About us:

Insight Pest Solutions is the Northwest’s top pest control company. Meet our team and you’ll quickly understand why we are so confident in our claim as the region’s premier pest control solution. We are proud to be on the Inc. 5000 and PCT Top 100 companies list. Our focus is on creating a better everyday life for our team and community by being the best service brand in the Northwest. A key part of our success is our Customer Loyalty Specialist role.

Job Description:

The Loyalty/Retention Team handles customer satisfaction and cancellation requests via both inbound and outbound phone calls. A member of the Loyalty/Retention Team will handle all aspects of customer account management including, but not limited to: Scheduling appointments, inputting payment information, and ensuring that a technician's routes are efficient and manageable. Representatives should also be able to handle customer complaints by anticipating potential obstacles and proactively providing alternatives and solutions. Some calls will be escalation calls which will require negotiation, quality satisfaction and de-escalation skillsets. To excel in this position, you should be an eager team player that wants to provide the best possible service and can thrive in a fast-paced environment. Previous sales experience is required for this role.

This position is part-time and in office, no remote work

The schedule is Monday - Friday with varied schedules between the hours of 8am and 7pm

Requirements:

Strong communication skills:

• We provide an essential service that protects homes, health, and the environment. When this service is planned and performed to a standard of excellence, everyone wins. The Loyalty team is expected to communicate effectively with customers while maintaining a positive attitude.

Computer proficiency.:

• We use a management software to handle and record services and customer correspondence. Learning and excelling in the use of this system is expected and essential to ensure the smooth functioning of the company.

Dependability and adaptability.:

• We rely on our employees to be here when they say they will and to consistently ensure customers are receiving the type of service they expect when doing business with us. Being able to adapt to various situations is also necessary for success. It is important to be able to multitask and manage time effectively as priorities change throughout the day.
• The ability to sit for long periods of time

Experience with on-the-phone customer service and sales experience is required.

We experience a large volume of calls every day from customers trying to cancel their service do to a myriad of reasons. Being personable over the phone is an important part of creating and maintaining customer relationships while we overcome such objections.

Bilingual candidates are encouraged to apply!

Equal Employment Opportunity (EEO) Statement:

Insight Pest Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is subject to change at any time.