About Doms Mattress

Doms Mattress is a family-owned mattress company serving customers since 2016. We specialize in affordable mattresses, bed frames, pillows, and sleep accessories delivered directly to our customers' doors nationwide.

Job Description

We are seeking a friendly and dependable Customer Support Representative to answer incoming calls from potential customers. This is a remote, part-time position that is ideal for someone looking to earn supplemental income from home.

Most customers contact us with questions about our products, delivery times, warranties, financing options, and how to place an order. Your primary responsibility will be providing excellent customer service and directing customers to our website to complete their purchase.

Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Answer basic questions about mattresses, bed frames, pillows, and other products.
• Assist customers with navigating the Doms Mattress website.
• Direct customers to place orders online through our website.
• Take messages and forward customer inquiries when needed.
• Maintain a positive customer experience on every call.

Qualifications

• Strong communication and customer service skills.
• Comfortable speaking with customers on the phone.
• Reliable internet connection and quiet work environment.
• Basic computer and internet skills.
• Ability to learn product information and company policies.

Benefits

• Work from home.
• Flexible schedule.
• On-the-job training.
• Opportunity for performance-based bonuses.

Expected Hours

5–15 hours per week.

Pay: $15.00 - $18.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Professional development assistance
• Work from home

Work Location: Remote