Dealership:

DFC Collateral Administrator

The DFC Collateral Administrator will be responsible for handling administrative work for the Collateral Management team throughout the recovery and remarketing process. This person will be able to comply with systems, support others in recovery process and complete weekly and monthly reports for DFC Collateral Manager.

The DFC Collateral Administrator reports to the DFC Collateral Supervisor.

Responsibilities

• Complete repossession assignment checklist prior to vehicle assignment
• Process impound checklist and coordinate with Collateral Management team for possible repossession assignment
• Update DFC loan management system with all relevant information upon recovery of assigned vehicles
• Review and complete required repossession letters to be sent to customers
• Process customer SCRA searches as needed throughout recovery and remarketing process
• Review and save information from 3rd party systems into DFC loan management system
• Process service contract cancellations with accuracy
• Complete weekly and monthly reporting associated with repossessed vehicles
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Previous customer service experience
• Experience with outbound calls or collections is valuable

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

We offer a comprehensive benefits package designed to support you and your family, including:

• Target range $18-20/hr
• Full Range $18- $24.05
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.