Job title: Sr. EHR Program Director

Location: 695 Palmer Drive Raleigh NC/REMOTE

Duration: 12 Months from projected

Interview : Either Webcam Interview or In Person

NC DHHS is in need of EHR PMO Manager to provide oversight and management of project managers performance and day to day activities. Must have a Bachelor's degree and 15+ years IT and business/industry experience. Reference full job description

The EHR PMO Manager, under the direction of the EHR IT Program Executive and in collaboration with the EHR program director , for the oversight and management of project managers performance and day to day activities.The PMO manager's accountabilities are the following:

• Accountable for the oversight and management of project managers performance and day to day activities
• Accountable for ensuring that the project managers are on track to meet the needs of program director's required deliverables.
• Accountable for creating and maintaining the staffing plan, org chart, roles, and responsibilities
• Accountable for creating consistent, transparent, and meaningful standard program reporting template in partnership with the program director, executives, project managers, and Epic leaders
• Accountable for acting as an escalation path for the executives, leaders, program director, Epic leaders, project managers on the project management processes, relationship building, conflicts, and other needs.

The PMO manager's responsibilities include:

• Responsible for people and performance management all the project managers
• Hold daily/weekly communications with the project manager to understand and assist the project managers on project management (not program-level business or technical decisions).
• Ensures that there is a baseline schedule for the respective projects managed by the project managers
• Ensures that the project managers are keeping the project schedule, cost, and other components of DIT's touchdown tool every week by COB every Thursday
• Review and provide input on status reports and metrics project managers prepare before publishing.
• Ensures all PMs are providing status reports in the same format on time to meet the program reporting needs
• Setting clear expectations for team members, including project management deliverables and trackers associated with the respective workstream
• Partners with the project director and Epic implementation director to provide specific assistance to the program
• Manage, advise, and coach team members by providing guidance on project issues, key project success factors, and lessons learned.
• Reinforcing the importance of the project together with the executives and the program director and providing consistent communication to the project team.
• Manage capacity, demand, and utilization of resources needs
• Build strong relationships with the executives, program directors, Project Managers, Analysts, Epic, DIT, and business to influence outcomes.
• Facilitates meetings (not regular project meetings) aligned toward critical escalation, conflicts, and resolutions to long-winding and pending challenges
• Create job descriptions and responsibilities for new hires or backfills
• Participates in the interview panel to select project managers, analysts, and other critical roles
• Recommend hiring and rolling off staff in collaboration with the program director, leaders, and staffing plan.
• Travel onsite for a week every month for team collaborations, celebrate victories, and team building
• Be on camera during meetings and one-on-one calls for effective collaborations

Education:
Bachelor's or master's degree in computer science, information systems, business administration or related field with seven or more years' experience in combined (waterfall and agile) environments along with applicable certifications such as (not all are required)

• Project Management Institute Certification (PMP, PgMP, PfMP, ACP, etc.)
• Scrum Alliance (CAL, CSP, CSM, CSPO, or advanced certs)
• Scaled Agile Framework Certification (SAFe – SA or SAFe – SPC)
• Kanban (KCP, AKT, TKP, Kanban-EXP)

Experience:

• Fifteen or more years of overall experience in IT and business/industry
• Seven years of experience in combined (waterfall and agile) environments
• Five to seven years of leadership responsibilities

Knowledge and Skills

• Experience with one or more agile or traditional methodologies (Scrum, Kanban, SAFe, Waterfall etc.).
• Program management skills and experience, plus significant knowledge of productivity tools with evidence of practical application (which is highly desirable).
• Exceptional leadership skills with the ability to develop and communicate the strategic vision, and inspire and motivate staff.
• A distinctive blend of business, IT, financial and communication skills. (This is a highly visible position with substantial impact.)
• Effective influencing and negotiation skills in an environment where resources often do not directly control this role.
• Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
• Deep understanding of current and emerging technologies and how enterprises are employing them
• Demonstrated ability to develop and execute a strategic resource plan.
• Excellent verbal and written communication skills, including explaining IT concepts and technologies to business leaders, as well as business concepts to the PMO staff.

Key Competencies:
Leadership, Building Relationships, Business Acumen and Enterprise Knowledge, Change Advocate, Influencing Others, and Results Oriented