About Us

ProTech Security LLC is a premier, locally owned and operated security integration company that has delivered customized fire alarms, intrusion detection, access control, video surveillance, and smart residential solutions for over 35 years. With established offices in both Ohio and Florida, we provide top-tier professional solutions to commercial, industrial, institutional, and residential customers across multiple regions.

As we enter an exciting phase of strategic growth and geographic expansion, ProTech Security is actively scaling our operations and market footprint. We offer a fast-paced, dynamic, and highly rewarding environment where collaborative teamwork drives our momentum. To support this trajectory, we are continuously optimizing our organization through the development of new processes and team positions. As we continue to grow, we are building the future of regional security integration, combining our deep industry expertise with a forward-thinking vision for expansion.

Position Summary

We are seeking a highly organized, detail-oriented, and customer-focused Installation Coordinator to join our team and play a critical role in the flawless execution of our projects.

The Installation Coordinator serves as the central point of coordination and communication for residential and commercial security, access control, video surveillance, and fire alarm installation projects. Managing the project lifecycle from sales turnover through final completion, this role works closely with Sales, the Installation Manager, Lead Technicians, customers, contractors, vendors, and local Authorities Having Jurisdiction (AHJs).

Key Responsibilities

1. Project Coordination & Proactive Management

• Proactive Scheduling: Coordinate installation projects from sales handoff through completion, anticipating potential bottlenecks and building schedules that align customer expectations with technician availability.
• Clear Communication: Serve as the primary, high-touch liaison for customers, contractors, technicians, and management, providing clear, concise, and regular project updates.
• Milestone Tracking: Monitor project timelines meticulously, identifying potential delays early and implementing swift, proactive solutions to keep installations on track.
• Impeccable Documentation: Maintain highly accurate, thorough project files and documentation throughout the entire project lifecycle.

2. Customer Service & System Administration

• Customer-First Intake: Create precise customer records and project files within company software systems, ensuring all specific customer preferences and details are captured.
• Accurate Data Entry: Generate installation jobs seamlessly from approved sales orders, verifying all equipment and scope details match.
• Account Activation: Create customer monitoring accounts and program precise system information into Central Station software.
• Seamless Go-Live: Safely place customer accounts online following successful installation, testing, and a flawless inspection.

3. Permitting, Compliance & Attention to Detail

• Rigorous Compliance: Prepare and submit highly accurate permit applications, contractor registrations, and insurance certificates, ensuring total compliance with AHJ requirements before installation begins.
• Plan Reviews: Thoroughly coordinate required plan reviews, ensuring drawings are approved and aligned with local codes.
• Corporate Governance: Assist in maintaining and renewing company business licenses and regional registrations with precise attention to expiration dates.

4. Project Closeout & Administrative Support

• Quality Auditing: Verify that all project completion and closeout documentation is 100% accurate, complete, and signed off before transitioning to accounting for invoicing.
• Polished Offboarding: Prepare and distribute professional, clear, and concise internal project completion summaries to customers.
• Performance Reviews: Participate in project closeout reviews to evaluate schedule adherence, profitability, and customer satisfaction, proactively suggesting process improvements.
• Reporting & Collaboration: Maintain hyper-accurate, real-time project records for leadership. Cross-train to provide seamless backup support for other administrative functions as needed.

Qualifications & Requirements

Education

• Minimum: High School Diploma or GED required.
• Preferred: Associate or Bachelor’s degree in Business Administration, Communications, Construction Management, Information Technology, or a related field.

Experience & Skills

• 1–3 years of experience in field service operations, dispatching, service scheduling, or project coordination.
• Prior experience in security, low-voltage contracting, telecommunications, or construction industries is highly preferred.
• Proven track record in a fast-paced, customer-facing role handling logistics and conflict resolution.
• Software Proficiency: Experience with Field Service Management (FSM) software (e.g., ServiceTitan, FieldEdge) and CRM/ERP platforms (e.g., Salesforce, NetSuite).
• Technical Literacy: Proficiency with Microsoft Office Suite (Advanced Excel skills like formulas, lookups, and pivot tables are required). Familiarity with security system components (CCTV, access control, fire/burglar alarms) is a major plus.
• Compliance: Ability to pass a comprehensive criminal background check and drug screening (required for state security licensing).
• Preferred Certifications: Certified Associate in Project Management (CAPM), CompTIA A+, or Network+ certifications are highly desirable.

Core Competencies

• Elite Attention to Detail: Laser-focused on data accuracy, formatting, documentation, and rigorous follow-through.
• Articulate Communicator: Exceptional verbal and written communication skills, with a proven ability to distill complex updates into clear, actionable information.
• Proactive Problem Solver: Self-motivated and forward-thinking; someone who anticipates issues before they arise.
• Adaptable: Ability to thrive and maintain composure in a fast-paced environment with evolving priorities and rapid growth.

Why Join ProTech Security?

• Proven Stability & Vision: A family-owned foundation with over 35 years of industry excellence, backed by a forward-thinking vision for multi-state expansion.
• Fast-Paced Innovation: A dynamic, modern workspace where new processes and team positions are continuously evolving to support our growth.
• Direct Impact: A highly collaborative environment where your proactive execution and communication directly shape the customer experience.
• Competitive Package: Stable, full-time position offering a diverse workload, competitive compensation, and a comprehensive benefits package.

ProTech Security LLC is an Equal Opportunity Employer.

Pay: $43,680.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person