About Us

Reer Robotics is a U.S.-based professional services company focused on helping businesses adopt mobile robotics solutions with confidence. We provide end-to-end services including solution design, deployment, integration, and long-term support, enabling companies to scale automation efficiently.

Position Overview

We are seeking a Bilingual (Chinese/English) Technical Project Manager / Customer Success Manager to serve as the primary point of contact for clients during project delivery and post-deployment phases. This role combines project coordination, client relationship management, and commercial growth responsibilities.

The ideal candidate is customer-focused, highly communicative, and capable of translating technical concepts into clear, business-friendly language.

Key Responsibilities

• Act as the primary point of contact for clients during project implementation and delivery
• Manage day-to-day client communication, respond to inquiries, and maintain strong long-term relationships
• Coordinate internal teams and track project progress to ensure timely and successful deployment
• Explain system operations, robot workflows, and basic troubleshooting in a clear and accessible way to clients
• Identify upsell opportunities during and after deployment, with a focus on securing annual maintenance and service contracts
• Gather customer feedback and collaborate with technical teams to resolve issues and improve service quality
• Ensure high levels of customer satisfaction throughout the project lifecycle

Qualifications

• Bachelor’s degree preferred (Engineering or technical background is a plus, but not required)
• Strong communication and project coordination skills are essential
• Proven customer-facing experience with a strong service mindset
• Demonstrated ability to identify business opportunities and drive customer retention or expansion
• Fluent in both English and Chinese (spoken and written), with strong business communication skills
• Ability to manage multiple stakeholders and work in a fast-paced environment
• Willingness to travel as required for client projects

Preferred Qualifications (Nice to Have)

• Experience in industrial automation, robotics, warehouse/logistics, or IT services
• Basic understanding of robotics concepts such as SLAM, navigation, or automation workflows
• Experience managing technical projects or working in a customer success role

What We Offer

• Opportunity to work at the intersection of robotics, operations, and business
• Direct exposure to real-world automation projects across industries
• Clear career path into senior project management, account management, or business development roles
• Competitive compensation and performance-based incentives

Pay: $63,312.07 - $96,246.79 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person