Summary
Join our dynamic team as a Customer Service Representative and Project Coordinator, where your enthusiasm and organizational skills will drive exceptional client experiences and streamline project workflows. In this role, you will provide excellent customer service for both internal and external customers. Strong communication skills, and proactive approach will empower you to build lasting relationships and contribute to our company’s success.

‒ Keys in / maintains sales orders

‒ Initiate the request to set up new customers.

‒ Quotes parts for customers

‒ Invoice customers as soon as parts leave

‒ Follow ups with customer on past due invoices

‒ Helps resolve any customer shipping inquiries.

‒ Partner with production team to ensure parts are on track

‒ Meets with customers via phone call to discuss Open orders

‒ Assist with clearing customer invoices

‒ Partners with relevant teams (quality, engineering) per customer requests on new projects/prototpyes for engineering and FAI status, rejection processing, or quality documents for quality

‒ Create Project Schedules, coordinate meetings, and define project Scope

‒ Track Project Progress, monitor budget, identify risks or delays.

‒ Create, review, and maintain project reports, meeting minutes and documentation

‒ Act as main point of contact for projects, ensuring team members have necessary resources.

‒ Address day to day operational issues and providing updates to team

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person