Title: QA Manual Tester III

Structure: Long Term Contract Location: St. Louis, MO (4 days onsite) Pay: 40-43/hr

Client: Leading Telecommunications Provider

Position Summary

Our fortune 79 Telecommunications client is seeking an experienced QA Analyst III to support their billing system automation from CSG to Salesforce, as well as critical customer-facing systems and enterprise applications. This individual will be responsible for leading manual testing efforts, developing comprehensive test strategies, executing test cases, and partnering closely with business, development, product, and offshore QA teams to ensure high-quality software delivery.

The ideal candidate brings strong experience testing within Salesforce environments, excellent communication skills, and a proven ability to coordinate testing activities across geographically distributed teams. Experience within telecommunications, billing, or customer management systems is highly preferred.

Key Responsibilities

· Design, develop, and execute manual test cases, test plans, and test scenarios based on business and technical requirements.

· Validate system functionality, integrations, workflows, and end-to-end business processes.

· Identify, document, prioritize, and track software defects through resolution.

· Collaborate with developers, business analysts, product owners, and project managers to ensure quality standards are met throughout the SDLC.

· Participate in requirements reviews and provide feedback on testability and quality risks.

· Conduct regression, integration, functional, user acceptance, and system testing activities.

· Coordinate testing efforts and communicate status updates with offshore QA and development teams.

· Support production releases through validation testing and post-deployment verification.

· Analyze defects and assist with root cause investigations.

· Mentor junior QA team members and contribute to QA process improvements and best practices.

Required Qualifications

· 5+ years of experience in Quality Assurance, Software Testing, or related roles.

· Strong background in manual testing of enterprise applications.

· Hands-on experience testing within Salesforce environments.

· Experience with Salesforce Sales Cloud functionality, workflows, and integrations.

· Strong understanding of software development lifecycle (SDLC) and QA methodologies.

· Experience creating and maintaining detailed test documentation.

· Proven ability to identify, document, and manage defects through resolution.

· Experience working with Agile/Scrum development teams.

· Excellent verbal and written communication skills.

· Experience collaborating with and coordinating activities across offshore teams.

Preferred Qualifications

· Experience with CSG billing systems or telecommunications billing platforms.

· Telecommunications or cable industry experience.

· Experience testing CRM, order management, customer care, or billing applications.

· Familiarity with API testing and system integrations.

· Experience using Jira, Azure DevOps, or other test management and defect tracking tools.

· Knowledge of Salesforce integrations with downstream systems.

Desired Skills

· Strong analytical and problem-solving abilities.

· Ability to manage multiple priorities in a fast-paced environment.

· Detail-oriented with a commitment to delivering high-quality software.

· Strong stakeholder management and cross-functional collaboration skills.

· Ability to work independently while effectively partnering with distributed teams.

Education

· Bachelor’s degree in Information Technology, Computer Science, Business, or related field preferred.

· Equivalent professional experience will be considered.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression,national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity,alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $40.00 - $43.00 per hour

Benefits:

• Health insurance
• Vision insurance

Work Location: Hybrid remote in St. Louis, MO 63045