Operations Analyst

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

Research and analyze data, from internal, external, regulatory and compliance sources across various Operations teams. Work with the various levels of leaders on high priority projects. Collaborate with subject matter experts from different business areas to understand process, identify trends and opportunities for improvement. Perform root cause analysis to improve production and/or performance quality. Develop, document and test business application functionality to ensure deliverables. Consult with both internal and external customers on technical matters and project status.

DUTIES

JOB SCOPE:

This job works under minimum supervision to independently complete job responsibilities. The incumbent possesses and applies a range of knowledge gained through experience and knowledge or practices and procedures in the field to complete the job responsibilities. One uses established guidelines, acquired skills and gained experience to resolve issues that may be complex and refers the most complex issues to higher levels. A degree of independent judgment is required to accomplish daily tasks and duties.

COMPENSATION

The salary range for this position is $75K to $85K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Requirements: REQUIREMENTS

* Minimum Bachelor's Degree or HS Diploma with four (4) years of related experience.
* Minimum 5 years' experience working with large data sets.
* Required licensures, professional certifications, and/or Board certifications as applicable.
* Knowledge of the Company's general business principles, industry dynamics, market trends, and specific operational details.
* Knowledge of the Company's core Operations applications
* Knowledge of Healthcare and Managed Care industry preferred.
* Communication (written, verbal and listening), planning, reporting, technical, coordination, organization, collaboration, project management and interpersonal skills.
* Ability to perform User Acceptance Testing within departmental systems and environments. Review and understand defects reported and translate those into actionable items.
* Ability to maintain complex reporting applications (i.e., Qlikview and Service Tracking)
* Ability to work independently to drive small, medium and large-sized projects of varying complexity to desired outcome.
* Ability to utilize the Company's applications and corresponding business workflows as needed.
* Ability to communicate effectively with both business and technical staff and convey complex ideas both verbally and in written form
* Ability to work autonomously and as part of a team - work well with team members and outside departments.
* Ability to embrace and drive change.
* Ability to utilize independent judgment to identify problem issues and determine the appropriate course of action/redirection required to resolve issue.
* Ability to respond in a timely manner to requests from department Management and internal/external clients
* Ability to keep the needs of external and internal customers as a priority when making decision and taking action
* Ability to identify or implement new or modified processes to accomplish the best results with the least time and resources.
* Ability to become proficient with the Company's applications and corresponding business workflows as needed.
* Ability to use software, hardware and peripherals related to job responsibilities, including MS Office, especially Excel and Access.
* Ability to travel as needed

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, .

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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