Senior UX Researcher - HYBRID - NYC

Are you excited about shaping AI‑powered legal product experiences through deep user insight?
Do you enjoy leading research that influences strategy, mentors others, and drives meaningful product outcomes?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( https://stories.relx.com/responsible-ai-principles/index.html ).

About the Role
As a Senior UX Researcher I, you will lead research for AI‑powered legal product experiences and strategic innovation initiatives. You will work closely with product, design, and engineering partners, engage directly with legal professionals, and translate complex research findings into clear guidance that shapes product direction. This role offers the opportunity to influence AI‑enabled experiences while mentoring researchers and advancing best practices.

Responsibilities

• Lead complex, multi‑method UX research initiatives across AI‑enabled product areas
• Plan and execute generative, evaluative, and strategic research studies
• Partner with product managers, designers, engineers, and AI practitioners to inform product strategy and experiences
• Conduct rapid discovery research in fast‑moving product development environments
• Engage directly with customers and legal professionals to understand workflows, behaviors, and unmet needs
• Translate research insights into actionable product and business recommendations
• Use analytics, behavioral data, and AI‑assisted tools to support synthesis and insight generation
• Mentor and guide researchers on methods, storytelling, and stakeholder engagement

Requirements

• Strong experience conducting end‑to‑end UX research using qualitative and quantitative methods
• Experience independently leading complex research initiatives from planning through communication
• Demonstrated experience conducting generative and discovery research
• Hands‑on experience using Generative AI tools to support research workflows or analysis
• Ability to synthesize ambiguity into clear, strategic guidance
• Strong stakeholder management, facilitation, and communication skills
• Experience collaborating with product, design, engineering, and data‑focused teams
• Ability to manage multiple priorities in fast‑paced environments with minimal oversight

Work in a Way that Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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