Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Financial Systems Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Recruiting for this role ends on June 30 th 2026

Work you'll do/Responsibilities

Project Management Office (PMO) - Facilitate daily syncs: Run daily stand-up meetings to review ongoing tasks, system statuses, and upcoming reporting deadlines. Track Milestones: Monitor progress against the financial reporting calendar, ensuring all technical and operational deliverables remain on schedule. Risk Escalation: Identify potential blockers or delays in the reporting cycle and proactively escalate them to senior management and stakeholders. Task Tracking (JIRA) - Manage Boards: Maintain and update JIRA dashboards, tracking the progress of ongoing technical support tasks, system updates, and compliance checks. Ticket Hygiene - Create detailed JIRA tickets for new action items, assign them to the correct engineering or financial resources, and ensure tickets are closed out with proper documentation upon completion. Service Management (ServiceNow / SNOW) Queue Monitoring: Monitor the ServiceNow queue for incoming incidents or service requests related to financial reporting systems (such as Oracle Hyperion). Basic Triage & Routing - Perform initial triage on incoming tickets, gather necessary context from the user, and route them to the appropriate technical support tier. SLA Tracking - Ensure that all SNOW tickets are acknowledged and resolved within the defined Service Level Agreements (SLAs), particularly during critical end-of-month or end-of-quarter reporting periods. Process Documentation (SOPs) - Drafting & Updating: Write clear, step-by-step Standard Operating Procedures (SOPs) for routine support tasks and system maintenance. Compliance Alignment: Continuously review existing documentation to ensure it aligns with SOX compliance requirements and current operational realities. Knowledge Base Management: Maintain a centralized repository of SOPs, ensuring the broader support team has access to the most up-to-date procedures. Stakeholder Communication - Status Reporting: Draft and distribute daily or weekly status reports detailing system health, ticket resolution rates, and project progress. Cross-functional Liaison - Act as the primary bridge between the technical engineering teams (handling the backend systems) and the financial stakeholders (relying on the reports). Meeting Facilitation - Take clear meeting minutes, capture action items, and follow up with owners to ensure accountability.

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
• Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize technology, and deliver complex programs with a product engineering approach. Our flexible delivery models-traditional teams, pools, or pods-are tailored to each client's needs, offering engineering-led advisory, implementation, and operational capabilities to accelerate innovation.

Qualifications

Required

• 5+ years of proven experience in a Project Management Office (PMO), IT Operations, or Project Coordination role, preferably within a corporate or shared services environment.
• 5+ years of proven experience JIRA: Hands-on experience using JIRA for task management, sprint tracking, and reporting.
• 5+ years of proven experience ServiceNow (SNOW): Basic to intermediate understanding of SNOW for incident, problem, and service request management.
• 5+ years of proven experience SOP Development: Demonstrated ability to write, format, and maintain clear Standard Operating Procedures and technical documentation.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Limited immigration sponsorship may be available
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Familiarity with financial compliance frameworks (e.g., SOX) and reporting cycles.
• Previous experience in the Telecommunications industry or supporting enterprise financial systems (like Oracle Hyperion).
• Certifications such as ITIL Foundation, CAPM, or Certified ScrumMaster (CSM)
• Analytical/ Decision Making Responsibilities
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products
• Can operate independently or with minimum supervision
• Excellent Written and Communication Skills
• Ability to deliver technical demonstrations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs . The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100,400-$197,900

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.