FOH Manager Job Description

Job Summary

The Front of House Manager is responsible for supporting the General Manager in the overall daily operation of the restaurant. This role oversees front-of-house service execution, coaches and develops hourly staff, manages shift-level administrative duties, and ensures that Iron Hill’s standards of hospitality, food quality, and service are consistently upheld.

Managers lead by example on the floor, acting as the primary point of contact for staff and guests during their shifts. This position plays a key role in building a positive team culture, maintaining operational efficiency, and delivering an exceptional guest experience every day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Essential Responsibilities

Shift Leadership & Service Execution

• Lead and manage all front-of-house operations during assigned shifts
• Conduct pre-shift line-ups to communicate priorities, specials, and service expectations
• Maintain a strong and active presence on the floor throughout service
• Read the floor continuously to identify service gaps, support staff, and ensure smooth table flow
• Manage the expediting and food running process to ensure quality, accuracy, and timely delivery
• React constructively and efficiently to unexpected challenges during service
• Inspect the interior and exterior of the building throughout the shift for cleanliness and operational readiness

Team Coaching & Development

• Coach and manage the performance of servers, hosts, server assistants, and other front-of-house staff
• Provide timely, specific, and constructive feedback to hourly employees
• Support the hiring process by participating in interviews; hiring recommendations for direct reports will be afforded particular weight
• Recommend employee discipline or changes in employment status as needed; such recommendations will be afforded particular weight
• Participate in and support hourly service training systems
• Support staff retention by fostering a positive, team-oriented work environment

Guest Experience

• Maintain consistent guest interaction throughout each shift including table visits and service check-ins
• Address guest concerns or service issues promptly and professionally
• Promote a culture of hospitality and ensure every guest leaves with a positive impression
• Identify and respond to gaps in service performance in real time

Administrative & Operational Duties

• Prepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specials
• Complete closing procedures including administrative duties, cash drawer reconciliation, and securing the restaurant
• Perform employee cash outs and accurately maintain daily cash out documentation
• Complete all required daily checklists and operational reports
• Conduct safety and sanitation walkthroughs each shift
• Assist with inventory, ordering, and cost and labor control
• Support schedule writing and posting as needed
• Coordinate repair and maintenance needs and communicate with vendors or management as appropriate
• Utilize restaurant POS, scheduling, reservation, and communication systems effectively
• Support execution planning up to two weeks in advance

Financial Responsibilities

• Monitor and support budgeted goals for direct operating costs, liquor and wine inventory, and merchandise inventory
• Practice and enforce cost control measures across labor and product usage

Operational Support

Managers must be able to support all operational positions when necessary to ensure smooth restaurant operations. This may include assisting in roles such as:

• Server
• Server Assistant
• Host
• Bartender
• Expo / Food Runner

Physical Requirements

The physical demands listed below are representative of those required to perform the essential functions of this position.

• Ability to stand and walk for extended periods of time (6+ hours per shift)
• Ability to move quickly and safely in a fast-paced restaurant environment
• Ability to lift and carry items up to approximately 25–40 pounds, including office supplies, plates, and service equipment
• Occasional lifting and moving of chairs, booster seats, highchairs, and tables
• Frequent reaching, firm grasping, and fine manipulation throughout service
• Ability to push and pull brooms, mops, and cleaning equipment as needed
• Ability to climb stairs and step stools where applicable

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Qualifications

• Prior restaurant management or supervisory experience preferred
• Ability to obtain and maintain ServSafe Manager Certification
• Ability to obtain and maintain required alcohol service certifications
• Ability to navigate restaurant POS, scheduling, reservation, and communication systems
• Demonstrated ability to implement tactical decision making and problem-solve in on-the-spot situations
• Successful completion of all required product testing for the role
• Basic math skills and accurate cash handling
• Ability to lift 25 lbs over the waist
• Strong organizational skills and ability to maintain a clean and efficient work environment
• Understanding of sanitation and safety procedures
• Ability to work within Iron Hill time standards of service
• Commitment to avoiding waste and respecting company property
• Friendly and professional interactions with guests and team members
• Ability to create a positive, hospitable, and team-oriented work environment
• Excellent communication skills with the ability to interact effectively with a wide variety of people
• Detail-oriented with the ability to prioritize tasks and manage multiple responsibilities simultaneously

Communication & Language Skills

• Ability to read, write, and communicate effectively in English
• Ability to communicate clearly with employees, vendors, and guests both verbally and in writing
• Ability to respond to questions and provide direction effectively across all interactions