ConnectMed360 is seeking a Patient Support Case Manager to join our organization. Monday – Friday, 11:30am – 8:00pm EST. This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth opportunities!

ConnectMed360 is a unique model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

Sign-On Bonus: $5,000 for employees starting before July 31, 2026.

Patient Support Case Manager Summary:

The Patient Support Case Manager will serve as the primary point of contact for patients, caregivers, health care providers and client department teams and provide support through the overall patient journey both pre and post prescription, enrollment, access and other program related processes. In addition, the manager will help ensure that patients are able to initiate and maintain their prescribed treatment. This role will also provide program-approved talking points, FAQs, scripts, guides and additional resources and information on disease state and treatment. The Patient Support Manager will play an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience. The Manager will compassionately deliver exceptional experience to all stakeholders in the patient journey from providers, patients, caregivers and Client's Department Teams.

Onco360 offers a wide variety of benefits including:

• Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.

• Serve as primary point of contact for incoming phone calls from patients, caregivers, physicians and client department teams. Proactively provides updates to internal and external stakeholders on patient cases in a timely manner.

• Build personalized and meaningful relationships with patients/caregivers, providers and client's department teams to assist them in the process of gaining access to and continuation of therapy.

• Maintain strong relationships with physician offices and client department teams in their assigned region(s).

• Serve as an educator to ensure patients are supported throughout their treatment journey by providing educational resources, talking points, call scripts/guides and other client approved material. Managed through call/contact center structure, supporting both inbound and outbound calls to patients, caregivers, specialty pharmacies, healthcare professionals and client department teams.

• Operate both inbound and outbound calls as per the program-approved Frequently Asked Questions (FAQs), Call Guides, Call Scripts, and other program-approved material.

• Conduct scripted welcome calls and ongoing educational support calls to patients and office staff to introduce the program and confirm required enrollment information as necessary.

• Demonstrate an understanding of business rules, work instructions, and company-approved communications for patients and HCPs. Comprehensively understand the benefits investigation process, plan design, prior authorization criteria and processes, and all available patient support program offerings.

• Navigate operating platform with ease. Document and meticulously make notations in each patient’s profile regarding every update and aspect of patient’s journey.

• Desired: Pharmacy Technician, PACS (Prior Authorization Certified Specialist), CHES (Certified Health Education Specialist) or CCM in healthcare or social science (Certified Case Manager)