POSITION DESCRIPTION:

The Senior Loan Servicing Operations Support Analyst is a senior individual contributor and control owner responsible for administration and product support of semi complex to complex analytical, research, and operational functions supporting the Bank’s Commercial, Residential, and Consumer loan portfolios while minimizing operational, financial, compliance, and reputational risk.

This role requires advanced knowledge of loan servicing operations, loan accounting, and applicable regulations, and provides leadership in strengthening internal controls, monitoring exception conditions, and driving process improvements.

In addition to complex servicing support, this role provides enhanced oversight for:

The Senior Analyst serves as an escalation point and mentor to Analyst I/II team members and partners closely with Accounting/Finance, Compliance, Audit, Legal/Recording, and vendors to ensure processes are executed accurately, timely, and within established control standards.

GENERAL DESCRIPTION OF DUTIES:

Investor Reporting, Remittance & Custodial Oversight

General Ledger & Financial Reconciliation Oversight

• Acts as the Loan Servicing GL control owner, ensuring integrity between the servicing core system, sub‑ledgers, and the General Ledger
• Partners with Accounting/Finance on:

Escrow Oversight (Controls, Timeliness, Escalation)

Collateral Management oversight (Portfolio Cleanliness & Exception Governance)

Advanced Servicing, Quality Control & Complex Maintenance

Operational Risk Management & Control Environment

Leadership, Mentorship & Escalation Support

Process Improvement & Project Management

• Develops metrics, dashboards, and management reporting to support transparency and decision-making

Other Requirements:

KEY QUALIFICATIONS:

FUNCTION SUPERVISED: None

LIST OF POSITIONS SUPERVISED: None

EDUCATION REQUIRED: Bachelor’s degree in Finance, Accounting, Business, or equivalent work experience.

EXPERIENCE REQUIRED:

MANAGERIAL RESPONSIBILITY:

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  Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.

Applicants requiring reasonable accommodation in the application process should notify Human Resources.

Ascend Bank participates in E-Verify.

EOE/AA/M/F/D/V