CANDIDATES MUST BE LOCATED IN THE UNITED STATES

About SafelyYou

SafelyYou’s passionate mission is to empower safer, more person-centered care across senior living through world-leading AI, industry-changing hardware, and remote expert clinicians, significantly improving outcomes for residents while increasing peace of mind for families and reducing costs for communities.

Originating in 2015 as the doctoral research of CEO George Netscher—and inspired by his own family's experience with Alzheimer's disease—SafelyYou was spun out of UC Berkeley’s Artificial Intelligence Research Lab, one of the top five AI research groups in the world. And today, our company is solving critical challenges in senior living, from resident falls and ER visits to staffing concerns, length of stay, and NOI. All helping ensure that communities can focus on improved care for residents while still reaching their financial goals.

SafelyYou is one of five most innovative fall technologies referenced in the Senate Falls Report (2019), a winner of the McKnight’s Tech Partner of the Year, and has been named to Fortune’s Impact 20 list, which recognizes companies making people’s lives better through innovation.

Your Role at SafelyYou
The Install Coordinator serves as the operational backbone of the installation process, ensuring seamless execution of SafelyYou’s in-room sensor deployments while Implementation Managers focus on customer-facing responsibilities. This role acts as a bridge between the Implementation Managers, Implementation Agents, and field technicians providing real-time support, resolving install blockers, and maintaining installation accuracy, timeliness, and quality.

At SafelyYou, the work you do truly matters. Our mission to protect and empower older adults is at the heart of everything we build and deliver. You’ll be part of a team that believes technology can make care more human; creating safer, calmer, and more connected communities for residents, caregivers, and families alike.

You will play a key part in ensuring that every SafelyYou deployment meets our high standards of excellence, supporting both new installations and ongoing expansions across the customer base.

Key Responsibilities:

Installation Support & Coordination

• Manage day-to-day install operations for all active installations, including tracking progress, coordinating schedules, and resolving blockers.

• Handle installation escalations flagged by Implementation Agents such as late or damaged shipments, unique room layouts requiring special mounting consideration, alternate cable routing, inaccessible power outlets, or inaccessible mounting locations.

• Conduct virtual walkthroughs with community maintenance teams or field technicians to confirm sensor placement and validate completed installations.

• Perform quality checks for sensor view and IR settings upon completion of each installation to ensure full system functionality.

• Coordinate with field technicians to complete post-sale Wi-Fi assessments of customer buildings, ensuring network readiness for installation and identifying any connectivity concerns in advance.

• Coordinate with vendors and shipping teams to ensure timely and accurate delivery of all equipment.

• Submit work orders for installations to vendor partners, monitor progress through completion, and verify adherence to SafelyYou’s documentation requirements and installation standards. Provide proactive communication and support to ensure timely resolution of any field issues or delays.

• Occasional travel required; up to 25%

Cross-Functional Liaison

• Collaborate with Implementation Agents and field technicians to manage install progress and resolve issues while Implementation Managers are customer-facing, maintaining clear communication, alignment on priorities, and shared task ownership.

• Provide IA team with clear escalation paths and documentation standards to ensure accurate issue tracking in Salesforce or other systems.

• Communicate install updates, delays, and resolutions to the Implementation Manager and other stakeholders in real time.

• Collaborate with Solutions team to ensure building readiness prior to installation.

• Escalate to Support as needed for troubleshooting during installation.

System & Data Management

• Verify post-install sensor connectivity and accuracy; document outcomes and flag discrepancies.

• Add and maintain all installation documentation in customer folders to ensure accuracy, consistency, and easy access for internal stakeholders.

• Oversee data entry and workflow management in Salesforce, ensuring install milestones and statuses are up to date.

• Partner with Procurement to monitor equipment inventory and proactively identify low-stock or delayed shipments.

Process Improvement

• Identify recurring install pain points and propose improvements to process, tooling, or field workflows.

• Partner with leadership to refine the install playbook, standardize documentation templates, and support onboarding of new Implementation Agents or field technicians.

The Ideal Candidate:

• 2–4 years of experience in project coordination, field operations, or technical implementation, ideally in a SaaS, healthcare environment paired with physical hardware deployment experience.

• Experience with structured cabling or RF technology a bonus.

• Excellent communication and problem-solving skills, especially under time constraints.
  Demonstrated ability to manage multiple priorities and coordinate across global or distributed teams.

• Proficiency with Salesforce records and cases, G-Suite, Slack, Microsoft Teams, and Confluence.

• Technical aptitude and familiarity with hardware deployment in building environments, including basic construction knowledge and the ability to read floor plans, identify structural materials, and anticipate how they may impact installation or cable routing.

• Detail-oriented, organized, and proactive about anticipating install challenges before they escalate.

Success in This Role Looks Like

• 95%+ of install escalations resolved within 24 hours of flagging.

• Reduction in Implementation Manager time spent on day-of-install troubleshooting.

• Improved communication and install SLA adherence among field technicians and vendor partners.

• Seamless handoff between Implementation Agents and Implementation Managers for each install phase.

Why Join Us? You Can Make a Difference!

SafelyYou offers a competitive compensation package, including but not limited to:

• A mission-driven company culture

• Fully remote

• Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision

• 401k Program

• Monthly Education, Well-being & WFH stipends

• Non-accrual PTO

• Growth Potential

• Company Retreats

• Medical & Family/Parental Leave

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, competitive, and resilient company. We are committed to creating a diverse and inclusive workforce that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

We value all the perspectives our team members bring to the table, and that is why we don’t look for culture fit, but culture add. We want to hear from YOU! We encourage you to apply even if you do not fit 100% of the technical requirements.