Summary
We are seeking a skilled Quality Assurance Analyst to join our team and support testing activities for Kore AI's conversational AI platform. The ideal candidate will have a strong background in software testing, with a focus on AI and natural language processing technologies. The resource will report to the Senior Director, Analysis, Change & Quality and will follow the best practices and standard operating procedures established by the quality assurance team.

Responsibilities

• Define functional and non-functional test strategies for the conversational AI platform.
• Collaborate with AI developers and product owner to design comprehensive test cases covering various user scenarios, edge cases, and potential failure points.
• This is a Remote (work from home) position.
• Conduct rigorous testing of conversational AI models, including:
  • Functional testing to verify correct behavior, assess the accuracy, relevance, and coherence of AI-generated responses.
• • Performance testing to evaluate response times, system load, and resource utilization.
  • Usability testing to assess the user experience and identify areas for improvement.
  • Coordinate security testing with the Information Technology Security team to identify and mitigate potential vulnerabilities.
  • Integration testing to ensure the product is integrated with various platforms and that data integrity is maintained between various back-end systems.
  • Coordinate with cross-functional quality assurance resources to conduct end to end testing between other systems/platforms.

• Generate detailed reports on test executions, including bug reports, performance metrics, and user experience insights.
• Analyze test results to identify trends, patterns, and areas requiring improvement and work with the product owner for prioritization in the product backlog.
• Track and manage bug resolution and feature enhancements.

• Provide actionable feedback to AI developers to improve model performance, accuracy, and user satisfaction.
• Collaborate with the team to refine training data, adjust model parameters, and optimize algorithms.
• Own User Acceptance Testing (UAT) and facilitate by providing demos and test data of the product to the UAT testers.

• Keep up to date with the latest developments in conversational AI, natural language processing, and machine learning.
• Research and explore new testing methodologies and tools to enhance the QA process.

Requirements

• Bachelor’s degree in computer science, information technology, or related field.
• At least 5 years of experience in software testing and quality assurance methodologies.
• Knowledge of AI and machine learning concepts, particularly in natural language processing.
• Expertise in testing conversational AI or chatbot systems.
• Excellent analytical and problem-solving abilities.
• Strong communication and collaboration skills.

Preferred Qualifications

• Experience in testing Chatbots such as Microsoft Bot and Kore AI platform.
Certifications in software testing or AI (e.g., ISTQB, AI Testing certification).

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