Program Manager — Digital Experience Transformation (DXT)

About Us

Excellis Interactive is a technology and creative consulting firm specializing in AI-driven transformation and digital program delivery for enterprise marketing, content, and customer experience operations. We partner with Comcast Business to lead complex, multi-disciplinary initiatives that drive efficiency, consistency, and scale across digital experience transformation (DXT) programs.

The Opportunity

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions that empower organizations of all sizes to prepare for what’s next. As part of this transformation, the Marketing Digital Experience Group is reimagining how businesses establish and grow long-lasting relationships with Comcast through seamless digital engagement.

We’re seeking a highly proactive Program Manager to oversee the end-to-end delivery of digital programs within the Comcast Business DXT ecosystem — managing timelines, scope, operational coordination, and cross-functional workstreams spanning UX, content, development, analytics, and digital operations.

You’ll lead the coordination of digital features and online experiences across multiple audiences (Small Business, Mid-Market, and Enterprise), ensuring that every initiative is executed with clarity, accountability, speed, and measurable business impact.

This role requires both strategic and tactical leadership. The ideal candidate thrives in fast-moving enterprise environments, creates structure within ambiguity, aggressively drives follow-through, and operates as a highly organized connector across product, engineering, content, UX, CMS, analytics, and business stakeholders.

Success in this role requires exceptional communication, operational rigor, strong ownership mentality, and the ability to independently drive workstreams forward with minimal oversight.

In This Role You Will

• Lead program planning, execution, and delivery across concurrent digital workstreams and high-visibility initiatives.
• Create operational clarity across fast-moving cross-functional teams with shifting priorities and dependencies.
• Develop, maintain, and actively manage detailed project plans, timelines, sprint schedules, and delivery milestones.
• Ensure all project plans, timelines, risks, dependencies, and status updates remain current and visible across systems such as Asana, Smartsheet, Jira, Loop, and Workfront.
• Own meeting facilitation, including driving agendas, documenting decisions, capturing action items, assigning owners, and ensuring follow-through.
• Produce concise, actionable meeting notes immediately following meetings, including: Decisions made, Action items, Owners, Deadlines, Risks and dependencies, Follow-up requirements
• Proactively follow up with stakeholders to ensure action items and deliverables are completed on time.
• Coordinate design, documentation, implementation, and rollout of new business processes supporting web and content ecosystems.
• Manage digital feature delivery across UX/UI, copywriting, CMS publishing, SEO, analytics, QA, and engineering teams.
• Facilitate Agile ceremonies including stand-ups, sprint planning, retrospectives, release planning, and status reviews.
• Drive accountability across teams while maintaining strong collaborative relationships.
• Identify risks, blockers, resource gaps, and operational inefficiencies early and escalate appropriately.
• Operate effectively in environments undergoing process or tooling transformation (e.g., Smartsheet-to-Asana migration).
• Help teams prioritize effectively by separating critical deliverables from organizational noise and ambiguity.
• Foster strong communication and team engagement across both in-person and remote environments.
• Support vendor and third-party coordination, ensuring timely and high-quality deliverables.

Job Responsibilities

• Partner closely with the Senior Manager of Program Management to uphold delivery excellence, operational rigor, and governance across DXT initiatives.
• Assume accountability for overall program health, execution quality, stakeholder alignment, and delivery success across multiple concurrent initiatives.
• Track deliverables, budgets, timelines, dependencies, and resourcing across internal teams and external partners.
• Ensure stakeholders always have visibility into current project status, priorities, risks, and timelines.
• Serve as a central operational hub across product, UX, engineering, CMS, analytics, and business teams.
• Maintain high levels of responsiveness, communication, and organizational discipline in a fast-paced enterprise environment.
• Drive cross-functional accountability through proactive communication and consistent follow-up.
• Produce executive-ready status reports, dashboards, summaries, and presentations.
• Manage change control processes and communicate impacts of shifting priorities, scope changes, or delivery risks.
• Contribute to onboarding, operational process improvement, and delivery maturity initiatives.
• Support a culture of ownership, urgency, transparency, collaboration, and continuous improvement.

Ideal Match

We’re looking for someone who is:

• Highly proactive and self-directed
• Exceptionally organized and detail-oriented
• Comfortable managing ambiguity and fast-moving priorities
• Strong at creating calm and structure within complex environments
• Naturally accountable and action-oriented
• Skilled at driving follow-through across diverse stakeholder groups
• A relationship builder who communicates effectively across technical and non-technical teams
• Comfortable operating with high visibility and executive exposure
• Passionate about operational excellence and delivery execution
• Capable of balancing strategic thinking with hands-on program management execution

The ideal candidate is someone who does not wait to be told what to do, naturally drives momentum, and makes leadership feel confident that programs are under control.

Skills & ToolsMust Have

• 6–10 years of Program or Project Management experience in digital, web, ecommerce, CMS, or enterprise marketing environments
• Strong command of Agile methodologies (Scrum, Kanban, or hybrid)
• Proven experience managing complex, multi-disciplinary digital programs involving UX, content, development, QA, analytics, and operations
• Demonstrated success managing multiple concurrent priorities in fast-paced enterprise environments
• Strong meeting facilitation and action-tracking discipline
• Proven ability to maintain detailed project plans, timelines, risks, dependencies, and stakeholder communications
• Excellent written and verbal communication skills, including executive-facing communication
• Experience using project and collaboration tools such as:
• Asana
• Smartsheet
• Jira
• Workfront
• Loop
• Confluence
• Strong organizational, follow-through, and stakeholder management skills
• Demonstrated ability to proactively identify issues and drive resolution independently
• Ability to influence without direct authority across cross-functional teams

Nice to Have

• Prior experience supporting Comcast or large enterprise digital transformation initiatives
• PMP, CSM, or equivalent Agile/PM certification
• Experience with CMS platforms such as AEM or Sitecore
• Familiarity with digital operations, SEO, analytics, merchandising, or digital publishing workflows
• Experience operating within PMO or enterprise governance frameworks
• Agency-side or enterprise digital consulting background
• Experience leading distributed teams, vendors, or offshore delivery partners
• Familiarity with AI-assisted workflow and project management tools such as:
• Workfront Fusion
• Writer.com
• AI-enabled PM tooling
• Workflow automation platforms
• Familiarity with Content Management systems such as SiteCore and Adobe
• Familiarity with Design Systems such as Figma, Canva, Adobe Suite

Job Type: Contract

Pay: $50.00 - $60.00 per hour

Application Question(s):

• Required: Are you currently able to commute to Philadelphia? If yes, what is the approximate one-way commuting distance in miles from home to Philly?
• Are you able to come into the Comcast office 2-3 days a week?
• Do you have prior Comcast experience? If yes, please describe your past role and team.
• Do you have prior experience with Sitecore? If yes, please describe based on your past role.
• Required: Which Agile methodologies have you worked with (Scrum, Kanban, hybrid, etc.)?
• A key activity is attending meetings and creating follow up notes with a good level of detail and tagged responsibilities. Describe your method to quickly assemble post meeting notes, distribution via email, and tracking.

Work Location: Hybrid remote in Philadelphia, PA 19103