As a UI/UX Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve complex user experience challenges. You will plan and execute UX initiatives from discovery through interface design; research, prototyping, iteration, visual design, user, usability, and accessibility testing. You will serve as the voice of the customer and make sure their needs are considered and met within a proposed solution.

• Participation in all aspects of the design process to understand the problem we are trying to solve, conduct user interviews, uncover pain points and opportunities, and create a compelling experience vision
• Understand the relevance of and how artifacts like personas, journey maps, user flows, stakeholder maps, experience maps, and ecosystems fit into crafting the user experience
• Conduct user research and effectively translate user needs into actionable strategy
• Design intuitive and elegant digital solutions supported through testing and iterative design
• Understand and contribute to branding and design libraries
• Drive adoptability and usability of interfaces and systems we develop
• Ensure all deliverables across a variety of projects are produced at the highest quality

• Ability to obtain a U.S. government Public Trust Security Clearance
• 4+ years of professional UX/UI design experience creating viable solutions for multi-platform digital products, mobile, and responsive web design
• Thorough knowledge and demonstrated experience applying UX/UI methods and tools, including low and high-fidelity wireframes, prototypes, and usability testing
• Understand how to integrate user research with technology in an agile environment
• UI design skills and familiarity with design systems
• Proficiency in Adobe Creative Suite, Sketch, Invision, Axure, and/or other prototyping tools
• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
• Experience working in multi-disciplinary groups, including service designers, technologists, product managers, and engineers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Experience working in a project-based environment

Preferred:

• Degree or equivalent experience in HCD, HCI, and/or UX design
• Experience working on a cross-functional Salesforce implementation team is desired but not required