Furry Fellas is hiring for a Part Time Client Care Coordinator (100% Work from Home)

Ideal candidate will be located in RI , MA or FL.

Part time 5-15hrs or 10-20hrs

Coordinate pet care services, answer client & staff questions via email and phone. Ensuring all requests/communications are carried out in accordance with company protocol/policies and in compliance with law.

Must be able to excel in a fast paced environment, be extremely organized, follow detailed instructions and always on top of things. Quick learner, multi-tasker, leadership/supervisory skills Ideal.

Those who excel have an opportunity for growth within the company.

Opportunity for additional pay once fully trained and up to speed for candidate who excels and has no schedule limitations / has complete open availability to schedule as needed.

About Furry Fellas:

Furry Fellas Pet Service LLC has been in business since 2006. Our services include a variety of dog walking & pet sitting services. In addition to our pet. care services we believe in giving back to the community and host and organize annual fundraising events for local animal rescues in addition to some fun community events for the pets and their pet parents.

We currently have 25+ walkers / sitters on staff and were voted in the TOP 3 Pet Service Companies for 8 years in a row!

Our staff is held to the highest level of professionalism and everyone has prior experience working / volunteering with animals (dogs / cats) and truly has a passion for working with and helping animals. We are committed to providing pet parents and their furry children with the highest quality of care possible!

We are big on continuing education and offer our team members a variety of paid certifications and continuing education opportunities in pet care as well as customer service.

Our Vision:

Our vision is to allow pet parents the ability to give back to their furry children for all that they have given them. By offering a pet care experience like no other. Our goal is to build and maintain a trusted name in the industry that pet parents can depend on.

Client Care Coordinator Duties:

-Customer Service Duties; answering clients questions, helping with their booking needs and addressing their concerns via phone and email, sending estimates/invoices and handling virtual payments. Responding to emails and carrying out those requests. Answering phone calls.

- Scheduling client/staff meetings, scheduling pet sitting and dog walking appointments. Support staff in answering questions they have about their clients, scheduled appointments, etc... Maintaining systems and cloud drive and keeping everything up to date including call log, key log, online protocols and our online customer / staff database. Ensuring all client & staff requests / communications are in alignment with company policies / protocol.

Client Care Coordinator Hours:

Ideal candidate would have a flexible schedule to be able to work where needed and to occasionally help to cover other office staff vacation time

Our hours are Monday-Sun 9am-9pm and an example of shifts are listed below...

-Mondays through Sundays 9am-1/2pm or 1:30/2:30pm to 5:30/6:30pm or 6/7-9pm

-Requires 2 weekends per month (Sat/Sun) and holiday check ins. Holidays are split up among coordinator team

-Time off can be scheduled in advance and the schedule goes out 1 month at a time so you can plan ahead.

Work Location:

The Client Care Coordinator position is a fully remote position including training.

RI & MA preferred but will consider other locations with prior experience who can meet all position requirements. All training will be remote - from your home using a computer, high speed internet connection & phone. Must have a quiet space to train & work with no distractions

For the Client Care Coordinator Position you will need:

-A quiet work location in your home where you can work without interruptions. Our office gets very busy so you will need to be able to make it a priority and give it your full attention during work hours.

-High speed internet (in your home), laptop computer, Microsoft Word & cell phone

Qualifications;

-Administrative / office / receptionist experience required; at least 1year working in a busy office environment handling phones / emails / incoming requests, customer service and booking appointments.

-At least 1year of prior professional experience working with animals or 1 year completion of schooling / degree in an animal related field

-Ability to type. Speed of at least 50-60 WPM required. The office can get very busy and you will receive anywhere from 100-200+ emails per day during the weekdays and anywhere from 50-100+ emails per day on the weekend days (Sat/Sun).

-College Degree / Associates but Bachelor's Degree preferred.

-Leadership / Supervisor / Management skills a plus

-Excellent written and verbal communication skills required

-Strong customer service skills, must be extremely organized & have a strong attention to detail, be able to stay on top of things and keep the office/inbox/system/cloud drive organized and up to date.

-Ability to prioritize, multi-task, problem solve and always be on top of things.

-Computer / Microsoft Word / Smart Phone / Internet / Typing / Email literate

Veterinary Receptionist and Pet Care Facilities Receptionists are encouraged to apply!

Leadership, Supervisors and Management Skills a plus!

Job Benefits:

-Ability to work from home

-Discounted Pet / Animal Care Services

-Take your dog to work with you

-Opportunity for advancement/professional development

-Continuing education opportunities and paid certifications.

Compensation & Growth Structure

This role includes a structured growth and advancement system based on performance, reliability, workflow management, protocol adherence, accountability, and ability to work independently in a high-volume remote environment.

Starting Training Rate (based on state’s minimum wage):

• Rhode Island: $16/hr
• Massachusetts/Florida: $15/hr

Coordinator growth opportunities include:

• Client Care Support Coordinator ($16/hr)
• Client Care Coordinator ($17/hr)
• Senior Client Care Coordinator ($18/hr)
• Advanced Client Care Coordinator ($19/hr)
• Lead Client Care Coordinator ($20/hr)
• Additional growth opportunity to Assistant Manager (leadership level) for the right fit

Advancement is based on demonstrated performance, consistency, operational judgment, workflow management, communication, ownership, and ability to successfully manage increasing levels of responsibility and independence.

This is a fast-paced, detail-oriented operations role requiring strong multitasking, protocol adherence, communication skills, and ability to manage high-volume workflow across multiple systems.

Employees in good standing may also be considered for cost-of-living and longevity increases over time based on overall performance, reliability, contribution, and company conditions.

Note: This is an employee based / W2 position and Furry Fellas must be the only pet sitting / dog walking company that you work for while employed in this position.

Interested candidates should go to our website and fill out an application and include the following info:

Availability, prior experience the amount of hours that you are looking to work and a paragraph about why you would be a good fit for this position

To download & fill out an application go to;

https://www.furryfellaspetsitting.com/aboutus/employment/

Email the application in via the submittal form

If you have trouble with the application on the website, please email us to request an application link be emailed to you.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Opportunities for advancement
• Paid training
• Professional development assistance

Work Location: Remote