JOB SUMMARY: Assist the SVP, Retail Banking & Operations, COO, and/or CFO with the overall day- to- day supervision, administration and support of bank operations areas. Activities include but are not limited to: Deposit, Loan, and Customer Information System (CIS).

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate and oversee the daily operations of the Operations department.
• Delegate tasks and monitor department workflow.
• Hire, train, and supervise Operations staff, working with them to meet objectives. Includes ensuring appropriate staffing levels, monitoring work, handling disciplinary issues and writing performance appraisals.
• Develops, implements and maintains operational policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements
• Provide customer service, answering complicated questions and backing up employees as needed.
• Assist the department head with reports and special projects.
• Handle more complicated problems in Deposit, Loan, Customer Information System (CIS), Accounting Operations, and Teller Operations.

POSITION REQUIREMENTS:

• Project management skills.
• Strong proficiency in bank operations and preferably the use of the FIS, including BIC report writing and Connections relay reports.
• Strong knowledge of banking related regulations and laws and ability to apply them on a practical basis to operational areas.
• Proficient in Microsoft Windows – Word/Excel, Powerpoint and customer relationship management system (Connections).
• Experience with Accounts Payable software.
• Experience with FedLine.
• Conversant in IT technologies.
• Maintain a high regard for confidential and sensitive information.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or the equivalent combination of education and experience.
• 5 + years of experience in bank operations or related field.

PHYSICAL ABILITIES REQUIRED:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adequate vision for significant amount of computer work.
• Ability to stand or sit for extended periods of time, repetitive use of hands and fingers (typing and calculations).
• Occasional lifting.