Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

• Design and own the business unit's full operating system: governance model, decision rights, accountability structures, and performance management infrastructure
• Lead the annual planning and goal-setting process; partner with Finance and central teams to translate enterprise priorities into BU-level OKRs, resource allocation, and execution roadmaps.
• Define and continuously improve how the BU makes decisions — which forums exist, who owns what, how escalations work, and how tradeoffs are adjudicated — then hold the organisation to that model.
• Serve as the BU's principal advisor on operational strategy; anticipate structural problems before they surface and arrive with solutions, not just diagnostics.

• Own the BU's performance management architecture end-to-end: OKR design and cascade, KPI definition and instrumentation, leading/lagging indicator tracking, and quarterly retrospectives
• Maintain and continuously evolve executive-ready performance dashboards and scorecards; ensure the BU's performance story is clear, accurate, and decision-ready at all times
• Proactively identify systemic performance gaps — not just individual misses — and bring cross-functional solution proposals to BU and Business Performance leadership

• Own the BU's relationship and coordination model with adjacent enterprise functions — Finance, HR, Legal, Product, Engineering, GTM, and the central Business Performance team — at a senior level
• Serve as the BU's primary interface into enterprise-wide programs and transformation initiatives; ensure the BU's voice is represented and its commitments are honored
• Lead or executive-sponsor the most complex, ambiguous, or politically sensitive initiatives within the BU — those that require senior judgment, cross-functional authority, and sustained accountability beyond what a program manager can provide
• Actively contribute to enterprise-wide governance standards; flag where BU-level practices diverge from central norms and drive convergence unless a BU-specific exception is clearly justified

• Own the BU's contribution to all executive and board-level performance reporting; this includes monthly operating narratives, QBR materials, investment case updates, and ad hoc C-suite readouts
• Translate complex operational, financial, and strategic data into concise, decision-quality narratives for CEO, Board, and investor-level audiences — not just summaries, but points of view
• Act as the BU leader's strategic proxy in select forums and cross-functional working groups; carry the authority to make commitments and resolve issues on the BU's behalf
• Ensure total consistency and integrity between BU-level reporting and enterprise-wide performance standards, definitions, and cadences

• Continuously assess and improve the BU's operational maturity; identify structural inefficiencies, governance gaps, and coordination failures — then design and implement durable fixes
• Build the operating playbooks, frameworks, decision templates, and institutional knowledge that allow the BU to scale without linear growth in coordination overhead
• Partner with Business Performance leadership to pilot, refine, and scale enterprise-wide performance capabilities. Proactively identify opportunities to standardise and scale practices across BUs in partnership with the Head of Business Performance; resist the proliferation of bespoke processes without clear justification.

• Maintain compliance with all applicable employment laws and company policies; partner with legal counsel and leadership to manage risk and uphold a culture of integrity.
• Maintain compliance with company policies, procedures, and mission statement; adhere to all confidentiality requirements in all aspects of the role; and
• Fulfill those responsibilities and/or duties that may be reasonably provided for the purpose of achieving the operational and business success of the organization.

• 10+ years of progressive experience in business operations, strategy & operations, management consulting (strategy/operations practice), or equivalent senior operational leadership roles
• Demonstrated experience operating at or supporting an SVP/EVP/C-suite level — with a track record of influencing, challenging, and aligning senior executives on strategy and execution
• Deep fluency in enterprise performance management: OKR design and cascade, KPI architecture, balanced scorecard frameworks, and operating cadence design at scale
• Strong financial acumen; experience owning or co-owning a business unit's operating plan, headcount model, and investment prioritization process
• Proven ability to lead complex, ambiguous, cross-functional initiatives without formal authority over the stakeholders required to execute them
• Executive-level communication skills: capable of preparing and presenting board-quality narratives, not just summaries — someone who writes in recommendations, not just observations
• Exposure to private equity-backed or high-growth transformation environments where speed, rigor, and resource discipline are simultaneously required
• Proficiency in enterprise planning tools, OKR platforms, BI/reporting tools (Tableau, Power BI), and project/portfolio management systems
• Bachelor's degree required; MBA or equivalent advanced degree strongly preferred
• PgMP, Lean Six Sigma Black Belt, or equivalent operational excellence certification preferred

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry, push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position may be required to Employer office locations as well as other general business-related travel.

This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.

By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.