Business Consultant

Jan-Pro of West Michigan - Grand Rapids, Michigan

Jan-Pro of West Michigan is excited to announce an opening in our growing Regional Office

for a Business Consultant!

What can we offer you?

Base Comp + generous Bonus Structure based on productivity and goal completion

First shift, no weekends or holidays!

Up to 10% Travel

Comprehensive ongoing training that you will use in this role and throughout your professional

career to build strong business relationships.

Be part of a team where we challenge one another to be better, surrounded by colleagues who

excel within an industry with exceptional tenure.

What will you be doing?

A Jan-Pro Business Consultant acts as an executive-level mentor, managing a territory of

franchisees by providing training, quality control, and coaching to ensure operational success,

profitability, and customer satisfaction. Key duties include auditing, cleaning services, fostering

franchisee growth, and supporting account retention.

The support given to your ‘TEAM’ of business owners is done through the promotion of the

tools the Jan-Pro brand provides. The goal is to prosper long term CBO/cleaning client

relationships. This results in the maintenance of and, increase in, their business revenues and

helps in brand rapport. This objective is accomplished by following the Jan-Pro Model, use of

skills to promote proactive communication and use of the local resources of the Senior Business

Consultant and Regional Franchise Developer.

ESSENTIAL DUTIES:

 Franchisee Support & Coaching: Actively engage with franchisees to improve

business operations, set goals, and drive profitability.

 Quality Control & Training: Conducts regular on-site inspections of janitorial

operations and provides training on Jan-Pro standards to the CBOs.

 Account Retention & Service: Interact directly with commercial cleaning clients along

with the CBOs to ensure customer satisfaction and handle retention.

 Account Startups: Guide franchisees through the complete onboarding process for

new client accounts.

 Administrative Tasks: Manage data entry, documentation, and reporting for the

assigned territory

We want to learn more about you if your skills & experience lie in:

 Relationship management

 Territory management

 Conflict resolution

 Data-driven decision making

 Coaching

 Project Management

Qualifications:

 BA in Business, Communications, or equivalent work experience - Required

 At least 1 year experience in customer service, sales support, or account manager role or

closely related field

 Project Management experience preferred, track record of success in management of

large teams in competitive environment.

 Bilingual in Spanish preferred, but not required

 Current, active Driver’s License required, must have the ability to drive to regional

accounts for quality checks and onsite account walk-through

 Advanced skills in MS Office (Excel, PowerPoint, Word, and Outlook).

 Exceptional communication – Be the ultimate communicator internally and externally,

excellent written and verbal English communication skill.

 Exceptional organizational ability and professional, positive outlook on all matters.

 Organized and Goal-Oriented individual who strives for excellence

Business Consultant

Jan-Pro of West Michigan - Grand Rapids, Michigan

Are you looking to use your outstanding organization, management, and interpersonal

skills in a highly rewarding Business Consultant role?

Jan-Pro of West Michigan is excited to announce an opening in our growing Regional Office

for a Business Consultant! This is a dynamic position, using organization, management, and

interpersonal skills to coach and provide business ownership support to entrepreneurs to help

them develop their business in the commercial cleaning industry.

What can we offer you?

$45-50k base + Bonus Structure based on productivity and goal completion

First shift, no weekends or holidays!

Up to 10% Travel

What will you be doing?

The Business Consultant’s primary objective is to build relationships within their business unit

with their respective Certified Business Owners (CBO). They will be responsible for all business

activity in their specific business unit, including but not limited to new business development,

customer service and brand promotion.

The support given to your ‘TEAM’ of business owners is done through the promotion of the

tools the Jan-Pro brand provides. The goal is to prosper long term CBO/cleaning client

relationships. This results in the maintenance of and, increase in, their business revenues and

helps in brand rapport. This objective is accomplished by following the Jan-Pro Model, use of

skills to promote proactive communication and use of the local resources of the Senior Business

Consultant and Regional Franchise Developer.

ESSENTIAL DUTIES:

 Responsible for all business functions (except new account sales) in their respective business

units Assists in preparation and delivery of the Initial Franchise Certification and file new

CBO paperwork

 Maintain and foster relationship with current CBO’s

 Use of Jan-Pro Brand Standards and Procedures to support CBO’s

 Meets with new cleaning client contacts and calls within 24 hrs of new contract to establish

positive relationship

 Sets up new accounts and aid in the ‘new accounts’ process

 Performs initial ‘walk-through’ of new accounts with CBO

 Facilitates communication and assists with problem-solving to resolve customer complaints

 Transfers customers between owners if requested and documents these requests and transfers

 Responsible for facilitating tools for CBO use to help in account attrition

 Brand Standard Audits, with the respective Certified Business Owner on their accounts.

 Identify, price and present Special Service work opportunities for CBO’s

 Ensure proper documentation for Special Service work

 Informs all owners of transfers and assists in the transfer process through walk-throughs and

information exchange

 Provides or assist the CBO in SWOT analysis

 Assists in preparing data for Quality Review

 Maintains and develops a network of Certified Business Owners and shares in the

dissemination of ‘best practices’, particularly establishment of Emergency Back-up Crews

 Ultimately responsible for the efficient, successful, and professional function of specified

business unit as disseminated by Regional Franchise Developer and Business Consultant

 Performs additional job-related duties as assigned

What do we need from you?

 Customer service focus

 Excellent written and verbal English communication required

 Bilingual in Spanish preferred, but not required

 BA in Business or related field, or equivalent work experience

 Project Management experience preferred

 Current, active Driver’s License required, must have the ability to drive to regional accounts

for quality checks and onsite account walk-through

 Excellent interpersonal communication and presentation skills

 Professional speaking voice and demeanor

 Organized and Goal-Oriented individual who strives for excellence

 Trustworthy and hardworking individual who takes pride in the Jan-Pro brand; ability to

work with extremely sensitive information in a confidential environment

 Track record of success in management of large teams in organized, competitive environment

 Ability to function in high-pressure situations

 Computer, laptop, smartphone, other electronics proficiency

 Proficient in MS Office programs and Internet operations

Pay: $56,000.00 - $58,000.00 per year

Application Question(s):

• How many years of experience do you have as a business consultant?
• How many years of business administrative experience do you have?

Education:

• Bachelor's (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Grand Rapids, MI 49503 (Required)

Work Location: In person