Payments Analyst

Location: San Diego, CA / Hybrid

The Global Payments team enables players to seamlessly purchase digital content, services, and hardware across PlayStation commerce experiences. As part of the broader Global Payments and Fraud Management organization, we partner cross-functionally to optimize approval rates, reduce fraud, and introduce new payment methods across global markets.

As a Payments Analyst reporting to the Global Payment Analytics & Operations Manager in San Diego, you will support the growth and performance of PlayStation's global Payments ecosystem. You will analyze transaction data, monitor key performance metrics, and find opportunities to improve payment performance and customer experience. Using tools like SQL, Tableau, and Snowflake, you will generate insights, build reporting solutions, and contribute to data-driven decision-making across the business.

This role is ideal for someone with strong analytical skills, attention to detail, and an interest in digital payments and e-commerce.

Responsibilities:

• Monitor and analyze key payment performance metrics—including authorization rates, chargebacks, declines, and processing costs across providers, regions, and payment methods.
• Query and analyze large datasets to identify trends, anomalies, and opportunities for optimization.
• Build and maintain dashboards and reports to communicate performance insights to team members.
• Support investigations into payment issues and contribute to performance improvement initiatives.
• Deliver timely and accurate data insights for ad-hoc analyses and business requests.
• Communicate findings in a clear, actionable manner to Payments team members and cross-functional partners (e.g., Product, Fraud, Finance).
• Use SQL, Excel, and Tableau for data analysis and reporting; knowledge of Python, R, or other analytical software is an advantage.

Requirements:

• Strong analytical abilities with the capacity to interpret complex datasets.
• Solid understanding of SQL (Snowflake experience preferred).
• Experience working with structured and unstructured data.
• Ability to translate data into clear, actionable insights and visualizations.
• Hands-on experience building dashboards and visualizations in Tableau.
• Proficiency in Excel for data analysis and confident in preparing presentations in PowerPoint to share results.
  
• Strong verbal and written communication skills, with the ability to present data findings to both technical and non-technical audiences.
• Proven ability to collaborate effectively across cross-functional teams.
  
• Committed to using data to improve decision-making across teams.
• Organized and diligent, with the ability to manage tasks independently and follow through on deadlines.
• 5+ years of experience in analytics, preferably payments, FinTech, or digital commerce.

Preferred:

• Familiarity with the card-not-present (CNP) payments ecosystem, including subscription billing, alternative payment methods, credit card networks, and 3DS.
• Understanding of card network rules (such as Visa, MasterCard) and a broad knowledge of worldwide payments and settlement procedures.
• Experience working in e-commerce or other high-volume transaction environments.
• Exposure to global payment markets and interest in understanding regional preferences, currencies, and cross-border payments.
• Interest in or experience in gaming.

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