SUMMARY:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reviewing application surveys or a ticket-based SOW submitted to ensure all information is accurate and complete.
• Managing, maintaining, and prioritizing a ticket-based queue to meet strict sales and project deadlines.
• Managing customer samples, including receiving, storing, and tracking samples in a database.
• Performing hands-on lab work to analyze customer samples to determine feasibility and selecting the appropriate solution for the application. Work with applications that include blob detection, pixel counting, filtering, stitching, thresholding, edge detection, and digital fingerprinting.
• Performing image analysis on proprietary Android, iOS, Windows, Linux/Unix and Cloud based applications.
• Creating 2D based drawings and lab reports after lab work has been completed.
• Assisting with the creation of standard based solutions (hardware / electrical).
• Supporting end users and providing technical support with any issues related to the performance of the provided solution.
• Maintaining an organized lab environment and sample storage area.
• Assisting with the creation of procedures (SOPs) and template-based documentation.
• Remaining current in industry developments and technology trends.
• Travel up to 10%

QUALIFICATIONS:

• Some practical experience in applied engineering principles, technical knowledge of Android, iOS, Windows, Cloud based systems and Linux/Unix a plus.
• Experience in Manufacturing, Packaging, General Automation and Networking a plus
• Knowledge of Engineering drawing & working knowledge of ACAD
• Knowledge of photography basics a plus
• Ability to read/follow wiring diagrams
• Demonstrates strong analytical and problem-solving skills
• Excellent written communication and verbal skills
• Possesses strong customer service skills
• Excellent interpersonal skills
• Acute attention to detail

EDUCATION and/or EXPERIENCE:

• Bachelors or Associates degree in Engineering or Engineering Technology, Electrical or Computer focus preferred.
• 2 + years of practical Engineering experience, Co-Op or internships.

COMPUTER SKILLS:

• Must have working knowledge and experience using e-mail, Internet, Microsoft Office (Word, Excel), Visual Basic a plus