Position Title: Account Project Coordinator

Department: Customer Service

Reports to: Business Development Manager

Position Summary: Mountain Country Foods – Oklahoma is a dog treat co-manufacturer, and we partner with brands across the country. The Account Project Coordinator serves as a primary point of contact for our customers, including large national accounts - handling everything from day-to-day inquiries, issue resolution, managing projects from product development, through production, and delivery. This is a high-visibility role that blends customer service excellence with cross-functional project coordination.

Key Responsibilities:

• Serve as a responsive, professional point of contact for brand partners and national accounts
• Handle and resolve customer complaints and inquiries with the goal of ensuring a positive experience
• Coordinate customer service needs with the appropriate internal departments
• Investigate and correct errors related to orders and services
• Communicate solutions, successes, and opportunities to the rest of the MCF team
• Manage customer projects end-to-end, from product development through production, packaging, and shipment
• Coordinate cross-functionally with Operations, Finance, Procurement, and R&D to keep all teams aligned
• Track timelines, follow up on progress, and keep everything organized so nothing falls through the cracks
• Analyze internal processes and recommend procedural or policy improvements
• Help ensure products are delivered accurately and on time — every time

Qualifications:

• Bachelor's degree OR 4-years plus of equivalent hands-on professional experience
• Strong organizational skills with the ability to manage multiple priorities at once
• Excellent verbal and written communication skills, including camera and phone etiquette
• Sharp analytical and problem-solving skills with strong attention to detail
• Comfortable working independently and collaboratively in a team environment
• Proficient computer skills
• Experience in manufacturing, consumer goods, food production, or customer-facing roles is a plus

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Work Location: In person