Description

Who You Are

• A Bachelor’s Degree in a related field or equivalent experience
• 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include:
  • Microsoft Windows Server (latest OS) and Exchange Online (or enterprise mail systems)
  • Experience working with the O365 ecosystem
  • Azure, Intune, Entra ecosystem
  • Active Directory, Group Policy
  • All current Microsoft Desktop Operating Systems
  • Experience with XenApp/RDS or other VDI technologies
  • Experience with Hypervisors (VMWare and Hyper-V)
  • Experience with managing private and public DNS
  • Experience with configuring firewalls
• Experience with LAN and WAN technology and firewalls required, including but not limited to
  • Cisco
  • Meraki
  • Fortinet
  • Aruba
• Extensive hands-on experience with Windows Server and Exchange Online, including maintenance and support.
• Microsoft Azure and/or Microsoft 365 certified
• A drive for continuous learning and development

Your Key Contributions and Responsibilities

• Support Microsoft Windows server and network technologies
• Install and support a wide range of PC and PC related applications, Windows and Mac
• Management and troubleshooting of on premise and cloud infrastructure
• Interact with users in-person daily on technology use, iVenture accepted practices and issue resolution
• Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP and firewall/router issues
• Provide Tier 2 and Tier 3 desktop and application support
• Organize and execute small-mid IT projects, ranging up to 20 hours per project
• Produce, maintain and update technical documentation
• 50% escalated desktop/app support, 30% Windows server support, 10% network support, and 5% admin/meetings

• Contribute to critical IT solutions that enhance client operations
• Deliver personalized support, building stronger relationships with our clients
• Engage with team members and clients to ensure the delivery of high-standard IT services
• Provide expertise within the team

• Growth Opportunities: With dedicated career paths, you have great growth potential. Start in this role and work your way up to more Sr. level positions or pivot into a role within our Client Strategy team. In fact, iVenture had 59 internal promotions last year alone!
• Comprehensive Insurance Plans: Enjoy a competitive benefits package that includes life insurance and long-term disability coverage.
• Retirement Savings: Benefit from a 401K plan with a 4% match to help secure your future.
• Health and Wellness: Stay active with a Peerfit membership, offering free sessions at local gyms and studios.
• Paid Time Off: Start with 3 weeks of paid time off in your first year, increasing to 4 weeks in your second year.
• Family Support: Take advantage of paid maternity, paternity, and foster leave to support your family needs.
• Professional Development: Enhance your skills with paid certifications, training days, and access to our virtual lab.
• Salary: An attractive compensation package awaits the successful candidate.

• Work/Life Balance: Experience the flexibility of working from home and maintaining a healthy work-life balance
• Employee Recognition: Celebrate milestones with a $200 credit to spend in our iVenture Company Store on your anniversary and enjoy our quarterly team outings
• Continuous Feedback: Engage in a culture of growth and improvement with our 360-degree feedback system—where your voice is heard and valued

About iVenture Solutions

• Expertise: Our people have the experience and knowledge to deliver solutions proactively, committed to solving client issues and establishing trust.
• Execution: Supporting and empowering clients, deeply committed to robust service standards.
• Experience: Integrity guides our people, resulting in satisfied clients who appreciate the difference we make.